Compare solutions from multiple after hours call centers and save! Find and compare after hours answering service providers anywhere in the US. Compare features, prices, and more. Support for contractors, restaurants, days spas, plumbers, and emergency services.

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What Does an After Hours Answering Service Do?

An after hours answering service handles communications for small companies that need their phone answered after 5pm, weekends, and holidays. They generally answer phones for clients such as attorneys, plumbers, medical offices, and property management for apartment complexes. An after hours phone answering service will answer your calls 24/7 and transfer calls to staff, technicians, and on-call team members as needed. The call center can record every call received and the action taken for each customer call.

Call center professionals serve as your personal receptionist, answering your company’s phone calls anytime, taking accurate messages delivering them in live time.  

Solutions For After Hours Companies Include:

• Nights, Weekends, Holidays
• Caller ID on Every Call
• Call Recording
• Call Dispatching Services
• Rapid Response Systems
• Bilingual Agents
• Toll Free 800 Numbers
• Low Cost, Great ROI

How Much Does an After-Hours Answering Service Cost?

An after hours answering service will cost around $1.31 a minute or between $1.31 per call. The price per call is driven by the amount of data each small business owner requires to be captured and entered. In most cases, calls, answered after hours, typically require less data to be collected, thereby lowering the cost. However, for conversations, they require scheduling appointments or collecting emergency data, costs could reach $2.00 per call.

National Average Cost of After Hours Answering Services

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.31	$1.06	$2.00
Cost Per Minute	$1.39	$1.30	$1.41
Cost Per Month	$175	$175	$375
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

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After Hours Answering Service for Small Businesses – By Niche

Get peace of mind knowing that your business phone lines are being answered with the help of an experienced call center. Below, we are listing several common niche industries that use an after hours service, key benefits, and the average cost.

HVAC After Hours Answering For Service

An HVAC answering service is a specialized call handling solution tailored for businesses in the heating, ventilation, and air conditioning industry. By utilizing professional operators or automated systems, these services manage incoming calls, often after hours, addressing inquiries, scheduling appointments, and handling emergencies. As seen in the chart below, the average cost per call is $0.89 – $1.89, or monthly cost can range from $175 to $500, depending on the volume of calls and features required.

National Average Cost of Answering Service for HVAC

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.39	$0.89	$1.89
Cost Per Minute	$1.40	$1.34	$1.49
Cost Per Month	$375	$175	$500
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

Key Benefits:

• Enhanced Availability: Provides customers with around-the-clock support, ensuring that their needs are addressed promptly, even outside of regular business hours.
• Professionalism: Elevates customer experience by ensuring calls are handled efficiently, accurately, and courteously, bolstering the company’s reputation.

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After Hours Answering Service For Attorneys

An attorney answering service is a dedicated call management solution designed specifically for legal professionals and law firms. Recognizing the unique needs of the legal sector, these services employ trained staff to handle client calls after normal business hours, set appointments, and manage sensitive information with discretion. These services can be live-operator based or automated and can be tailored to suit individual attorney requirements. The average monthly cost typically ranges from $160 to $600, contingent upon the call volume and specific functionalities chosen.

National Average Cost of Answering Service for Attorneys

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.49	$1.39	$2.30
Cost Per Minute	$1.36	$1.34	$1.70
Cost Per Month	$275	$160	$600
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

Key Benefits:

• Confidentiality: Ensures that client data and conversations are handled with utmost discretion, adhering to legal standards.
• Efficiency: Frees up attorney time by handling routine calls and inquiries, allowing them to focus on their cases.
• Professional Image: Contributes to a firm’s reputation by ensuring clients are greeted and addressed professionally, reflecting the quality of legal service they can expect.

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After Hours Answering Service For Medical Offices

A medical answering service is a specialized call management solution catered to healthcare providers, clinics, and hospitals. This 24 hour service manages patient calls, schedules appointments, and provides necessary information while ensuring adherence to healthcare regulations and patient confidentiality. Several medical offices, simply use the service recall overflow after normal business hours. Costs can vary, but on average, monthly fees range from $140 to $400, dependent on call volume and specific features offered.

National Average Cost of Answering Service for Medical Offices

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.49	$1.38	$2.20
Cost Per Minute	$1.38	$1.34	$1.55
Cost Per Month	$150	$140	$400
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

Key Benefits:

• HIPAA Compliance: Ensures that patient information is handled in line with health industry standards, maintaining privacy and security.
• 24/7 Availability: Offers continuous support, ensuring patients can reach their healthcare provider for emergencies or inquiries anytime.
• Efficiency: By handling routine calls and appointment bookings, medical staff can focus on patient care without being interrupted, improving overall clinic operations.

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After Hours Answering Service For Dentists

A dentist answering service is a tailored call management solution designed for dental clinics and practitioners. These services facilitate communication between patients and the dental office, managing tasks like appointment scheduling, follow-up reminders, and addressing common inquiries. The monthly cost for such services varies based on features and call volume, but typically ranges from $180 to $420.

National Average Cost of Answering Service for Dental Offices

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.38	$1.31	$1.54
Cost Per Minute	$1.38	$1.35	$1.43
Cost Per Month	$160	$140	$420
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

Key Benefits:

• Patient Experience: Provides prompt and professional responses, ensuring that patients receive timely care and information, enhancing their overall experience with the dental office.
• Operational Efficiency: Frees up clinic staff from handling routine calls, allowing them to concentrate on in-person patient care and other administrative tasks.
• After-Hours Support: Ensures that patients can reach out for emergency dental situations or schedule appointments even outside of regular working hours.

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After Hours Answering Service For Funeral Homes

A funeral home answering service is a specialized call management solution tailored for funeral homes and directors. Recognizing the sensitive nature of the industry, these services offer compassionate and professional handling of calls, which may include grieving family inquiries, service arrangements, or immediate assistance requests. Depending on the volume of calls and required features, the average monthly cost typically falls between $150 to $900.

National Average Cost of Answering Service for Funeral Homes

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.38	$1.15	$2.71
Cost Per Minute	$1.39	$1.35	$1.43
Cost Per Month	$155	$100	$425
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

Key Benefits:

• Empathy and Professionalism: Trained operators handle calls with utmost respect and sensitivity, providing comfort during challenging times.
• 24/7 Availability: Ensures families can reach the funeral home at any hour, especially important given the unpredictable nature of death.
• Operational Efficiency: Allows funeral home staff to focus on in-person arrangements and services without being constantly interrupted by incoming calls, ensuring a smoother operation during critical moments.

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Below is a List of the Top After-Hours Answering Service Companies

Find a reliable after hours answering service near you. Each of the below companies have been vetted, and offer 24 hour answering service solutions..

VoiceNation
5089 Bristol Industrial Way #c, Buford, GA 30518

Answering Service Care
541 S State Road 7, Suite 7, Margate, FL 33068

Sound Telecom
244 5th Ave, New York, NY 10001

Ruby Receptionists
805 SW Broadway #900, Portland, OR 97205

Moneypenny
18th Floor, 112 W 34th St, New York, NY 10120

AnswerConnect
1033 SE Main St #5, Portland, OR 97214

Office Sense, LLC
12955 SW 132nd St, Miami, FL 33186

Keener Communications, Inc
6606 W Broad St Suite 400, Richmond, VA 23230

Answering Innovations
25 Kessel Ct # 107, Madison, WI 53711

Answer Plus
1840 E Sahara Ave # 205, Las Vegas, NV 89104

Contact One Call Center
818 W Miracle Mile, Tucson, AZ 85705

Message Plus
7 Elk St, New York, NY 10007

Live Voice
963 Hawthorn Dr, Itasca, IL 60143

After Hours Answering Service – Buying Guide

An after-hours answering service can be a lifesaver for small business owners and entrepreneurs. This service can be used to take calls and messages after normal business hours so that you can focus on your work during the day without having to worry about missing any important calls. Let’s explore some of the benefits of using an after-hours answering service!

One of the biggest benefits of using an after-hours answering service is that it can help you to stay connected with your clients and customers. If you have a client who needs to get in touch with you after normal business hours, they will be able to reach you through the answering service. This means that you won’t miss any important calls, and you can always be available to your clients.

Another benefit of using an after-hours answering service is that it can help to improve customer service. If you have customers who are trying to reach you after normal business hours, they may not be able to get through to you if you’re not available. With an answering service, they will be able to leave a message and you can return their call at your earliest convenience. This can help to improve the customer service that you provide, and it can also help to build trust with your clients.

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