In general, the monthly expense for a 24-hour property management answering service, tailored to assist all of your needs, ranges from $175 to $470. Don’t take our word for it, discover for yourself how some property managers report a remarkable ROI of 150%+ within the first week.

How a Property Management Answering Service Delivers a 150% ROI (On Week 1)

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How Much Does A Property Management/Apartment Answering Service Cost?

A property management answering service will cost around $1.40 a minute or roughly $0.98-$2.15 per call. The price per call is driven by the amount of data the property manager requires to be captured. For example, a vacation rental company requiring a call center to collect the contact info and process payments can cost as little as $0.98 per call, while taking emergency calls for apartments to dispatch maintenance might cost as much as $2.15.

National Average Cost of Answering Service for Property Management

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.39	$0.98	$2.15
Cost Per Minute	$1.40	$1.30	$1.49
Cost Per Month	$375	$175	$470
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

What Does a Property Management Answering Service Do?

A property management answering service handles communications for commercial property management, apartment complexes. They serve as a vital team member for commercial and residential property managers and handle lockout services, property showings, emergency dispatch services. Their call centers will take your overflow calls when all your lines are tied up or after no answer within a predetermined number of rings. The flexibility of a property management answering service means you only use us when absolutely needed, not during your slow time frames.

It’s critical that you offer your clients, employees, and tenants the same quality service they enjoy when dealing directly with your own front-office staff.

Solutions For Property Management Include:

• Apartment Communities
• HOA Management
• On-call service
• Real Estate Firms and Agents
• Appointment Setting
• Vacation Rentals
• Maintenance Support

Average Monthly Cost of Answering Service For Property Management

This chart breaks down the typical cost for an apartment or property management company according to actual call volume.

Calls	Avg. Call Duration	Avg. Cost Low End	Avg. Cost High End
25 – 50 Calls	1 – 2 Minutes	$90	$140
50 – 100 Calls	1 – 2 Minutes	$110	$190
100 –  150 Calls	1 – 2 Minutes	$139	$225
150 – 500 Calls	1 – 2 Minutes	$208	$750
500+ Calls	1 – 2 Minutes	$695	$1,000+
*Price ranges by overall call volume and average call length

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Below is a List of the Top Property Management Answering Service Companies

Answer United
22200 W Eleven Mile Rd, Southfield, MI 48037

Worldwide Answering Services
400 W 76th St, Chicago, IL 60620

Western Kentucy Answering Services
201 Country Club Ln, Hopkinsville, KY 42240

City Wide Answering Service
706 12th St NW, Canton, OH 44703

Answer One Inc
2216 Young Dr # 3, Lexington, KY 40505

TCI Answering Services
901 10th St, Great Bend, KS 67530

South Suburban Answering Services
9801 Dupont Ave S # 408, Minneapolis, MN 55431

Customer Elation
9065 Lyndale Ave S, Bloomington, MN 55420

2 Simply Ways Property Management Companies Control the Range of Call Center Pricing

1. Limit the Amount of Information the Agent Collects:

   How it Works: Property management companies often deal with a vast array of queries, ranging from maintenance requests to tenant inquiries. By streamlining the data collection process, ensuring that agents only collect vital and relevant information, call duration can be reduced. For instance, instead of having a lengthy conversation about a minor complaint, the agent could gather just the essential details and log it for later attention.

   Impact on Billing: Most answering services bill based on call duration or the number of calls taken. Shorter, more efficient calls mean that the overall bill will be lower. Additionally, with condensed calls, agents can handle more inquiries within a set time, enhancing tenant satisfaction and ensuring critical issues are addressed promptly.

2. Implement an IVR (Interactive Voice Response) Upfront:

   How it Works: An IVR system provides automated responses and call routing based on the caller’s input. By setting this up, property management companies can ensure that non-urgent or routine calls are filtered out. For example, general inquiries about property amenities can be addressed with pre-recorded messages, while urgent matters, like emergency repairs or potential tenant lease signings, are directed to live agents.

   Impact on Billing: Using an IVR system minimizes the number of calls reaching a live agent, subsequently reducing costs. It ensures that you’re primarily incurring expenses for calls that directly impact revenue or require immediate attention. Given that IVRs can manage multiple calls simultaneously, there’s also a reduction in potential wait times, which improves the overall caller experience.

Property management companies can achieve substantial savings and enhance efficiency by streamlining

Property Management Answering Services: The Key to Business Success

Property management is a dynamic and demanding industry that requires constant communication with tenants, owners, and vendors. To meet these demands, property management companies must ensure that they provide a professional and efficient communication experience for their clients. Property Management Answering Services play a crucial role in achieving this objective. In this article, we will explore the advantages of using a property management answering service and how it can significantly improve your business operations.

Table of Contents

• Improved Customer Service
• Reduced Costs
• Increased Efficiency
• 24/7 Availability
• Call Screening and Routing

1. Improved Customer Service

First impressions matter, and a professional answering service can make a significant impact on how clients perceive your business. An answering service staffed by experienced agents ensures that callers receive courteous, prompt, and knowledgeable assistance. This high level of customer service helps build trust and confidence in your property management company, leading to increased client satisfaction and retention.

2. Reduced Costs

Running an in-house call center can be expensive, especially when you factor in the costs of hiring, training, and maintaining staff, as well as providing the necessary infrastructure. By outsourcing your call handling to a property management answering service, you can save on these expenses while still providing top-notch customer support. This cost savings allows you to allocate resources more efficiently and focus on other aspects of your business.

3. Increased Efficiency

A property management answering service allows your team to focus on their core responsibilities without being interrupted by incoming calls. Agents at the answering service are trained to handle a variety of property management-related issues, ensuring that callers receive accurate information and prompt assistance. This increased efficiency ultimately leads to a more streamlined operation and better overall performance for your business.

4. 24/7 Availability

Property management issues can arise at any time, and clients expect timely assistance, regardless of the hour. A property management answering service offers 24/7 support, ensuring that clients receive assistance whenever they need it. This round-the-clock availability enhances your company’s reputation for reliability and professionalism.

5. Call Screening and Routing

Answering services can provide valuable call screening and routing features to ensure that only the most relevant and urgent calls reach your staff. This can include pre-screening tenant inquiries, forwarding maintenance requests to the appropriate personnel, or escalating emergency situations. By filtering and prioritizing calls, your team can focus on handling the most important issues, further increasing overall efficiency.

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