Compare solutions from multiple small business call centers and save! Find and compare small business answering service providers anywhere in the US. Compare features, prices, and more. Support for small businesses like florists, days spas, accountants, and offices of all types.

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What Does a Small Business Answering Service Do?

A small business answering service handles communications for small companies for all industries. The call center gives small businesses the image of larger companies by answering phones 24 hours a day, setting appointments, assisting callers in both English and Spanish. They answer hundreds of phone calls for contractors, law firms, doctors offices, and more. Answering Services for small businesses provide startup companies with professional live agents to answer your phone after hours, or whenever your office had the demand.

Call center professionals serve as your personal receptionist, answering your company’s phone calls, taking accurate messages delivering them in live time.  

Solutions For Small Business Companies Include:

• 24 hour service
• Caller ID on Every Call
• Call Recording
• After Hours Phone Answering
• Appointment Setting
• Call Transfer Service
• Toll Free 800 Numbers
• IVR Solutions

How Much Does a Small Business Answering Service Cost?

A small business answering service will cost around $0.78 a minute to $1.16 per call. The price per call is driven by the amount of data each small business owner requires to be captured and entered. For example, a small medical office requiring a call center to collect basic information such as name and number can cost as little as $0.68 per call, while calls to companies needing help-desk support or addressing complex questions might cost as much as $1.59 per call.

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Below is a List of the Top Small Business Answering Service Companies

MAP Communications, Inc
40 Greenbrier Cir, Chesapeake, VA 23320

Signius Communications
851 Marietta St, South Bend, IN 46601

Sound Telecom
244 5th Ave, New York, NY 10001

LiveAnswer
1101 Brickell Ave #800, Miami, FL 33131

Moneypenny
18th Floor, 112 W 34th St, New York, NY 10120

AnswerConnect
1033 SE Main St #5, Portland, OR 97214

Answer Net
2333 W March Ln # B, Stockton, CA 95207

CallNet Call Center Services
555 N Morton St, Bloomington, IN 47404

VoiceNation
5089 Bristol Industrial Way #c, Buford, GA 30518

Answer Plus
1840 E Sahara Ave # 205, Las Vegas, NV 89104

Contact One Call Center
818 W Miracle Mile, Tucson, AZ 85705

Message Plus
7 Elk St, New York, NY 10007

Aardvark Answering Services
1501 Broadway, New York, NY 10036

Small Business Answering Services: The Key to Unlocking Business Growth

For many small business owners, time is a precious commodity that often seems to be in short supply. As your business grows, so do the demands on your time and resources. One way to alleviate some of the pressure is by utilizing a small business answering service. In this article, we’ll explore the advantages that these services can deliver to help you stay focused on what matters most: growing your business.

Table of Contents

• Boosting Professionalism and Customer Experience
• 24/7 Availability
• Cost-Effectiveness
• Improved Time Management
• Call Screening and Prioritization

Boosting Professionalism and Customer Experience

First impressions matter, especially in the business world. A small business answering service can help you create a positive impression by providing professional, courteous, and efficient customer service. This not only elevates your brand image but also helps to retain existing customers and attract new ones.

24/7 Availability

With an answering service, your customers can reach you 24/7, even when you’re not physically available. This is particularly advantageous for businesses that may receive calls outside of regular business hours, ensuring that your customers feel valued and heard.

Cost-Effectiveness

Hiring an in-house receptionist or customer service representative can be costly, especially for small businesses. By outsourcing your call handling to an answering service, you can save on salary, benefits, and overhead costs. Additionally, many answering services offer flexible pricing plans to suit your budget and needs.

Improved Time Management

By delegating call handling to a small business answering service, you can free up valuable time for yourself and your staff. This allows you to focus on core business tasks, such as strategizing, marketing, and expanding your products or services.

Call Screening and Prioritization

A small business answering service can screen and prioritize incoming calls, ensuring that urgent matters are addressed promptly. This can help you manage your time more effectively by allowing you to focus on pressing issues while leaving routine inquiries to the answering service.

In conclusion, a small business answering service can provide numerous advantages to help you grow and manage your business more effectively. By investing in a reliable answering service, you can elevate your customer service, save on costs, and free up time to focus on what truly matters: growing your business.

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