Best Answering Service Companies in 2020
We reviewed and compared the top answering service companies. Use our 2020 round-up to pick and choose the best answering service for your business needs.
No matter the type of business you run, your growth as a company depends on connecting with your customers. The ability to be available 24-7 is crucial in today’s competitive market.
Considering 80% of people hang up when directed to voicemail, your business can’t afford to let those calls go unanswered. The solution to this problem? A phone answering service.
Not all telephone answering companies are created equal. Fortunately, we’ve compiled a list of the top answering service companies for businesses like yours. Ready to connect with your clients and collaborators like never before?
Here’s the list of our top answering service picks:
MAP prides themselves on being an employee-owned answering service at an affordable price. Their state of the art call centers offer affordable custom scripting, such as payment processing technical question consults, and appointment setting.
One top feature of MAP is their call forwarding service, which can prioritize and patch important calls. They also provide multi-dispatch, which sends the same calls to multiple clients at once with one flat rate.
Customers like GE, the NBA, and Coca-Cola all know that MAP Communications offer the fastest pickup times in the industry.
Want call answering and live chat services for your business? Tech-forward answering company Money Penny has you covered. You’ll love their latest developments in communications, such as AI and advanced language processing. Their collaborations include global brands such as IBM and Microsoft, so they’re perfect for companies in the tech sector.
Established in 2000, Money Penny handles calls and chats for businesses of any size, from start-ups to multinational corporations. Their US-based office even has multilingual services.
For a high-end answering service LiveAnswer is your answer. Their tailored approach can pair you with industry professionals in a variety of fields that are uniquely suited to meet your needs.
LiveAnswer can assist you with transcription, site operation, live chat, faxing and reservation services, and account management. Their virtual assistants can even set you up with hosting services. They offer custom packages so you can choose only the features you need.
Specialty Answering Service
SAS is a legendary answering service provider with three decades’ worth of experience. The staff at their company undergo an intensive training program compared to their competitors. The payoff from their professional staff is expert service for every call.
Compared to some other services, you might find them lacking in some of the bells and whistles. What they do provide is top notch and experienced receptionists and a simple, easy to use interface.
SAS is so positive you’ll love them, they offer a free two-week trial!
Voice Nation promotes giving their clients a “human touch” through a culture of employee happiness and affecting meaningful change. Their call assistants receive training that exceeds industry standards.
If you like to keep your finger on the pulse of business communications, Voice Nation provides detailed reports with comprehensive breakdowns on the data you need. Their features are all included, so you’ll pay one flat rate for a great package of services.
Give their service a free trial to experience their user-friendly dashboard and mobile app for yourself!
If you want an answering service as flexible and resource-minded as your business, you’ll love Answer Connect. Their focus on reducing environmental impact includes a paperless policy, fewer emissions from commuting, and innovative resource use.
20 years in the business has allowed Answer Connect to develop a network of employees in every timezone. Their cubicle-free remote worker ethos provides a more personal approach to talent sourcing. Remote workers allow them into a nationwide pool of experts on everything from legal, to healthcare, to marketing.
They offer scalable, convenient plans that suit the changes in your business. You only pay for the features you use, and they’ll work with you to make a custom template for your brand.
For an intimate answering service with a history of excellence, Ruby is the perfect choice for small businesses. With four pricing tiers, you can customize your service level to meet the needs of your client base.
Ruby also offers a handy business phone number hosting feature, which allows you to make calls and business texts right from their app. For a true virtual assistant experience that really feels like an extension of your in-house team, Ruby delivers exceptional service to over 10,000 companies.
If you’re looking for a simple, no-frills answering service at an unbeatable price, consider Answer America. Flexible pay-as-you-go plans allow you to add services you need at any time.
Their low-price bundles charge by the call, and all other services in their packages are included for free. This means email delivery, SMS delivery, and 24-hour answering come with no extra charge. Plus there’s no monthly fee!
Try the Top Rated Answering Service Companies
A personal, friendly voice on the end of the line can help you connect with clients around the clock. With these top answering service companies, you’ll give your business the professional edge to rise above the competition.
Don’t settle for sending your customers to voicemail after-hours. Your very own virtual assistant will manage your messages, send outgoing calls, and make appointments. You can even track communication data for your company on a daily basis.
Looking for more advice on how to choose the perfect answering service for your business? Try searching for a service by city at FindAnsweringService.com. Or, check out our listings of services tailored to your industry.