In general, the monthly expense for a 24-hour Dental answering service, tailored to assist all of your needs, ranges from $140 to $420. Don’t take our word for it, discover for yourself how some dentists report a remarkable ROI of 150%+ within the first week.

How a Dental Answering Service Delivers a 150% ROI (On Week 1)

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How Much Does a Dentist Answering Service Cost?

A dentist answering service will cost around $1.35– $1.43 per minute. Dental offices requiring appointments setting or extensive information to be gathered may pay upwards of $1.54 per call to as much as $2.75 per call.

National Average Cost of Answering Service for Dental Offices

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.38	$1.31	$1.54
Cost Per Minute	$1.38	$1.35	$1.43
Cost Per Month	$160	$140	$420
Minimum Monthly Base Rate	$85	$75	$250
Set Up Fee	$55	$0	$150
*Price ranges by overall call volume and average call length

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Case Study: How “Find Answering Service” Transformed Tammy’s Dental Practice

Introduction

Client Background:

• Name: Tammy
• Business: Dental Practice Owner
• Challenge: High advertising spend ($15,000/month) with poor ROI in new patient acquisition.

Objective:

• To increase new patient acquisition and enhance ROI without increasing marketing expenditure.

Situation Analysis

• Existing Problem:
  • High advertising budget with inadequate new patient inflow.
  • Receptionist unable to answer all calls, leading to potential clients hanging up and contacting competitors.
  • Approximately 30% of callers hung up if the call was not promptly answered.
  • Around 40% of after-hours callers did not leave voicemails, resulting in lost opportunities.

Intervention by “Find Answering Service”

1. Strategy Implementation:
   • Introduction of ‘Busy No Answer Call Forwarding’ feature.
   • Engagement of a live answering service during receptionist unavailability and after-hours.
2. Execution:
   • Calls were forwarded to a live answering service if not answered within a set number of rings.
   • A live person was made available to answer calls after normal business hours.

Results

• Immediate Impact:
  • Significant reduction in missed calls.
  • Enhanced patient experience with immediate human interaction.
• Quantifiable Outcomes:
  • Acquisition of 84 new clients within the first month.
  • More than 250% return on investment in the first week.
• Long-term Benefits:
  • Substantial business growth without additional marketing expenses.
  • Improved reputation due to enhanced customer service.

Conclusion

Key Takeaways:

• Leveraging existing resources can significantly improve business outcomes.
• Ensuring customer calls are always answered enhances client acquisition and retention.
• Small operational changes can lead to substantial improvements in ROI.

Recommendations for Similar Businesses:

• Evaluate and address operational inefficiencies, especially in customer communication.
• Consider the impact of customer service improvements on overall business growth.

Client Testimonial

“Thanks to the consult from ‘Find Answering Service,’ we turned a critical operational flaw into a major business strength. The simple yet effective solution they provided not only saved us from losing potential clients but also significantly boosted our ROI without any extra marketing spend.” – Tammy

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What Does a Dental Answering Service Do?

A dental answering service manages communications for dental professionals, including dentists, orthodontists, and pediatric dental clinics. This service aids in acquiring new patients, scheduling or reminding of appointments, and performs tasks typically done by an in-house receptionist. What sets it apart is its 24-hour availability and specialized training to address emergency calls. Such a service simplifies appointment setting, particularly during peak times when your office requires additional call support.

Call center professionals serve as your dental office’s personal receptionist, answering your office’s phone calls, taking accurate messages delivering them in live time.  

Solutions For Dentist Offices Include:

• 24-hour service
• Caller ID on Every Call
• Call Recording
• Scheduling Patient Appointments
• No Added Hardware or Software Required
• Emergency Answering & Dispatch
• Secure Data and HIPAA Complaint

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Top Dentist Answering Service Companies

Answering Nurses Services
228 E Queen Ln, Philadelphia, PA 19144

Appletree Answering Services
4739 Belleview Ave # 304, Kansas City, MO 64112

Access Direct
12760 W. 87th St. Pkwy, Suite 110, Shawnee, KS 66214

NovusCall
555 State St #204, Orem, UT 84058

MedCom, Inc
3818 River Dr, Columbia, SC 29201

Call Experts
500 E McBee Ave, Greenville, SC 29601

Apollo Answering Service
702 Jackson Hill St, Houston, TX 77007

Central Messaging
10333 Harwin Dr # 245, Houston, TX 77036

Vista Health Answering Services
1324 N Sheridan Rd, Waukegan, IL 60085

MASCO Telephone Answering Service
375 Longwood Ave, Boston, MA 02215

Pro-Call Answering Service
248 Pleasant St # 1, Methuen, MA 01844

Ansaphone Service, Inc
1753 Massachusetts Ave, Cambridge, MA 02140

City Wide Answering Service
706 12th St NW, Canton, OH 44703

An Answering Service for dentists can help your dental practice run smoothly and efficiently. By having an answering service that is specifically tailored to dentists, you can be sure that all of your calls will be handled in a timely and professional manner. From scheduling appointments to handling billing inquiries, a dentist answering service can take care of it all!

How an Answering Service For Dental Offices Can Help Your Practice

• Prompt & Professional Call Handling:
  • A dedicated service ensures immediate and professional response to calls.
  • Crucial for making a positive first impression in the dental industry.
• Efficient Appointment Scheduling & Billing Inquiry Management:
  • The service adeptly handles tasks like scheduling and billing queries.
  • Reduces workload and pressure on the front office staff.
• Enhanced Patient Care:
  • With call management streamlined, the front office can zero in on delivering top-notch patient care.

In essence, employing a dentist answering service not only ensures professionalism in call responses but also streamlines tasks, enabling staff to prioritize patient care.

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Dental Answering Service Features

1. Call Reception

• Initial Greeting: Script for greeting callers.
• Identification of Caller: Steps to identify new or existing patients.

2. Patient Information Collection

• New Patients: Form fields for name, contact, reason for calling.
• Existing Patients: Verification of existing records.

3. Appointment Handling

• Appointment Scheduling: Process for selecting dates and times.
• Rescheduling: Guidelines for changing appointments.
• Cancellations: Policy for appointment cancellations.

4. Emergency Calls

• Identification of Emergency: Criteria for emergencies.
• Immediate Response Protocols: Steps for immediate assistance.
• Emergency Referrals: Process for emergency referrals.

5. Billing and Insurance Queries

• Billing Inquiries: Standard responses for billing questions.
• Insurance Information Handling: Insurance details collection.

6. Follow-up Calls

• Scheduling Follow-ups: Criteria for follow-up calls.
• Feedback Collection: Questions for feedback.

7. Data Entry and Record Maintenance

• Data Entry Protocols: Guidelines for data entry.
• Confidentiality: Policies for data privacy.

8. Training and Quality Assurance

• Staff Training: Training modules for staff.
• Quality Control: Measures for quality assurance.

9. Technology and Infrastructure

• Software Tools: Information on software tools used.
• Hardware Requirements: Specifications for necessary hardware.

10. Customer Service and Escalation

• Handling Difficult Calls: Managing challenging situations.
• Escalation Process: Steps for escalating calls.

11. Miscellaneous Services

• Information Provision: Providing information about dental procedures.
• Language Support: Handling calls in different languages.

Getting the Most Out of Your Dentist Answering Service

In order to get the most out of your dentist answering service, you should consider the following:

Choose a reputable service: This is important because you want to make sure that your calls are being handled by professionals who will be able to take good care of your patients.

Train your staff: It is important that you train your staff on how to use the answering services so that they are able to properly handle calls.

Be available: You should make sure that your call center is available 24/7 to answer calls during the hours that your answering service is available. This will ensure that your patients are able to reach you when they need to.

Follow up: It is important that you follow up with your patients after they have called the answering service. This will help to ensure that they are satisfied with the service and that they will continue to use it in the future.

5 Essential Questions to Ask When Selecting an Answering Service for Dentists (and Why They Matter)

When considering an answering service for your dental practice, it’s crucial to be thorough in your evaluation. Here are five imperative questions to ask, along with the reasons for each:

1. What services does the company offer?
   • Why Ask: Dental practices have specific needs, from appointment scheduling to patient inquiries. Understanding the range of services will help ensure the answering service aligns with your practice’s requirements.
2. What are the fees for their services?
   • Why Ask: Budgeting is critical in any business decision. By understanding the cost structure, you can evaluate if the service offers value for money and fits within your financial plan.
3. How long has the company been in business?
   • Why Ask: Longevity often indicates experience and reliability. A company with a history in the sector is likely to be familiar with the nuances of dental communications.
4. What is their customer satisfaction rate?
   • Why Ask: Customer satisfaction rates provide insight into the company’s performance and how well they meet client expectations. High satisfaction rates can indicate consistent quality and reliability.
5. Can they provide references from other dentists?
   • Why Ask: References offer firsthand accounts of the service’s quality and efficiency. Hearing from peers in your industry can give a clearer picture of what to expect.

By addressing these questions, you’ll be better equipped to select an answering service that aligns with the unique demands of your dental practice, ensuring seamless communication and optimal patient experience.

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