Compare prices from multiple contractor call centers and save! Find and compare contractor answering service providers anywhere in the US. Compare features, prices, and more. Support for contractors of all types.

What Does a Contractor Answering Service Do?

A contractor answering service handles communications for general contractors, construction companies, HVAC, roofers, electricians, and hundreds for service related companies. They serve as a vital team member for contractors the can afford to miss a potential customer or can’t take phone calls 24 hours a day. They assist with customer service and normal front end receptionist services from 9am – 5pm or they can answer phone after hours. Collaborating with a nationwide answering service for contractors helps to guaranteeing superior care for your most important assets. Your clients. From dispatching contractor personnel to 24/7 phone answering, calls can be routed quickly and accurately anytime of day or night.

Call center professionals serve as your personal receptionist, answering your phone calls, taking accurate messages or live transferring calls, and addressing basic client questions such as business hours, giving directions, and setting up new client consultations.

Solutions For Contractors Include:

• 24 hour service
• Lead Capture
• Call Dispatch Service
• Call Recording
• HVAC Support
• Roofing Contractor Support
• Electrician Customer Support
• Tree Surgeon Customer Service
• Support for Plumbing Companies

How Much Does a Contractor Answering Service Cost?

An contractor answering service will cost around $0.76 a minute to $1.37 per call. The price per call is driven by the amount of data the contractor requires to be captured. For example, an electrician requiring a call center to collect limited information such as name and number can cost as little as $0.78 per call, while taking phone calls for plumbing contractors to dispatch emergency services to an on call staff might cost as much as $1.50 per call.

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Below is a List of the Top Contractor Answering Service Companies

MAP Communications
840 Greenbrier Cir, Chesapeake, VA 23320

Mathews Answering 
207 2nd Ave S, Great Falls, MT 59405

Big Sky Answering Service
1500 S Russell St, Missoula, MT 59801

Keener Communications, Inc
6606 W Broad St Suite 400, Richmond, VA 23230

AnswerNet
3930 Commerce Ave, Willow Grove, PA 19090

AnswerConnect
1033 SE Main St #5, Portland, OR 97214

Complete Answering Service
901 10th St, Great Bend, KS 67530

Appletree Answers
11330 Olive Blvd #100, St. Louis, MO 63146

Concorde Answering Service 
3836 Page Blvd, St. Louis, MO 63242

AMBS Call Center
338 W Franklin St, Jackson, MI 49201

A1 Professional Answering Services
315 Johnston St, Lafayette, LA 70501

Dexcomm
518 Patin Rd, Carencro, LA 70520

Answer 1
3820 N 3rd St, Phoenix, AZ 85012

Who Uses Contractor Answering Services?

• Roofers
• HVAC
• Painters
• Landscapers
• Plumbers
• Electricians

Choosing a Contractor Answering Service

Choosing a contractor answering service can have a significant impact on your business. This service is critical to handling customer inquiries, booking appointments, and even managing emergency calls. The right service can help you maintain a professional image, ensure you never miss a call, and free up time for you and your team to focus on the work at hand.

When choosing the best contractor answering service, there are several factors to consider:

1. Experience in your Industry: The right answering service should have a deep understanding of your industry. They should be familiar with the terminology and common issues that arise. This is crucial for ensuring that they can communicate effectively with your customers and provide them with the correct information.
2. Customization and Flexibility: A good contractor answering service should be able to customize their services based on your specific needs. This might include custom scripts, specialized training for agents, or the ability to handle a variety of call types.
3. 24/7 Availability: Depending on the nature of your business, you may need an answering service that operates around the clock. This is especially true for contractors who provide emergency services. Having an answering service available 24/7 ensures that all calls get answered no matter what time they come in.
4. Bilingual Services: In today’s multicultural society, it’s a significant advantage to offer services in multiple languages. Check if the answering service has bilingual or multilingual agents to cater to a broader customer base.
5. Call Reporting and Analytics: These features can provide useful insights into your call volume, the nature of your calls, customer satisfaction levels, and other key performance indicators (KPIs). This data can be invaluable for identifying trends, addressing issues, and improving your services.
6. Technology: The answering service should use up-to-date technology that ensures reliable service and clear communication. This might include features like call recording, voicemail-to-email services, SMS messaging, and web-based portals for managing your account.
7. Pricing Structure: Pricing for contractor answering services can vary widely. Some charge by the minute, while others may offer a flat monthly fee. Be sure to understand what’s included in the price and whether there are any additional fees for extra services.
8. Reputation and Reviews: Look for a contractor answering service with a solid reputation. Online reviews can provide insight into the experience of other customers. You can also ask for references to get a sense of the company’s reliability and customer service.
9. Data Security: Ensure that the answering service complies with all relevant data privacy regulations and has robust security measures in place to protect your customers’ information.
10. Trial Periods and Contracts: Some answering services may offer a trial period or no-contract services, allowing you to test out their services before fully committing. This can be a great way to ensure that the service is a good fit for your business.

Choosing the right contractor answering service is not a decision to be taken lightly. Take your time to research your options, ask questions, and consider your specific needs. This will help ensure that you choose a service that can effectively support your business and help you provide excellent service to your customers.

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