Compare solutions from multiple live chat call centers and save! Find live chat answering service providers anywhere in the US. Compare features, prices, and more. 24/7 outsourced support to answer website visitor questions.

How Does Live Chat Work?

A live chat answering service handles website communications for webmaster and eCommerce sites. Live chat call center deploy online customer service software with 24/7 live customer support and help desk software.

In customer relationship management (CRM), live chat offer an Internet service so your website visitors can communicate in real time with a trainer customer service operator by using an instant messaging (IM) application displaying the company’s Web site.

Solutions For Live Chat Include:

• 24/7 Customer Support
• Portal to review previous messages
• Resolve problems instantly
• Avoid long queues and wait time
• Increase sales and conversions

How Much Does a Live Chat Answering Service Cost?

A live answering service will cost around $150 a month for 40 – 60 engagements. Pricing may be a little as $600 a month when customer engagement volumes reach 200 or more. Some live chat call center bill in time based increments averaging around $.95 a minute.

Find a Live Chat Answering Service in Your Area

Below is a List of the Top Live Chat Answering Service Companies

HelpSquad

LiveChat
One International Place, Suite 1400
Boston, MA 02110-2619

Sound Telecom
2202 S Figueroa St #651, Los Angeles, CA 90007

VoiceNation
5089 Bristol Industrial Way #c, Buford, GA 30518

AnswerConnect
PO Box 4000, Portland, OR 97208-4000

Buyer’s Guide: How to Choose a Live Chat Answering Service

Choosing the right live chat answering service can greatly improve customer satisfaction and streamline your customer service operations. This guide will walk you through the key factors to consider when selecting the right service for your business.

1. Understand Your Business Needs

Before shopping for a live chat answering service, understand your business needs. Are you a small business that needs a simple chat service, or a larger corporation requiring a more sophisticated system with multiple features? Your service should scale with your business, providing functionalities like ticketing, tracking, and reporting as needed.

2. 24/7 Availability

Your customers might be spread across various time zones, so it’s crucial to select a service that offers 24/7 support. This way, you can be sure that all customer queries are promptly addressed, boosting customer satisfaction.

3. Multilingual Support

If your business serves a global audience, multilingual support is essential. Choose a service that can handle various languages to ensure you can effectively communicate with your diverse customer base.

4. Integration Capabilities

Check if the live chat service can integrate with your existing systems such as CRM, help desk software, e-commerce platforms, and more. Seamless integration allows for a more streamlined workflow and better information accessibility for your customer service representatives.

5. AI and Human Support

While AI-powered chatbots can handle basic queries efficiently, you’ll also want access to human support for more complex issues. Look for a service that offers a hybrid approach, combining AI with human support for the best results.

6. Response Time

Prompt response is crucial in live chat services. Choose a service that guarantees a quick response time to ensure your customers aren’t left waiting.

7. Customization

A live chat service should reflect your brand’s voice and style. Look for a service that allows you to customize the chat interface to match your branding.

8. Security and Privacy

Customer data privacy and security should be a top priority. Ensure the service adheres to the highest security standards and complies with relevant privacy laws and regulations.

9. Reporting and Analytics

Detailed analytics and reports can help you monitor your team’s performance and identify areas for improvement. Choose a service that provides comprehensive reporting capabilities.

10. Pricing

Evaluate the pricing structure of each service. Look for transparent pricing with no hidden fees. Ensure it provides good value for the price, considering all the features and services included.

11. User Reviews and Ratings

Reviews and ratings from other businesses can provide valuable insights into a service’s reliability, performance, and customer satisfaction. Make sure to read these before making your decision.

12. Free Trials/Demos

Many services offer free trials or demos. Make use of these to get a feel for how the service works and whether it meets your needs before committing to a purchase.

Choosing the right live chat answering service is an investment in your customer relationships. By considering these factors, you can find a service that not only meets your current needs but can also grow with your business.

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