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What Does a Chiropractor Answering Service Do?

A chiropractor answering service is a specialized communication solution for chiropractic practices. Instead of managing calls in-house, chiropractors can outsource this function to professionals trained to handle patient inquiries, appointment bookings, and urgent messages. These services ensure that patients receive prompt responses even outside regular office hours, enhancing patient satisfaction and accessibility. Additionally, they can filter and prioritize calls, ensuring that chiropractors are only alerted for genuinely urgent matters. This allows chiropractic professionals to focus on patient care without disruptions, knowing that their communication needs are being efficiently managed in the background. Overall, the service enhances practice efficiency and patient relationships.

Solutions For Chiropractors Include:

• 24/7 Phone Answering
• Caller ID Reporting on Every Call
• Call Recording Where Permitted
• Scheduling Appointments
• Call Overflow
• Toll Free #’s or Local Numbers for Tracking

How Much Does a Chiropractor Answering Service Cost?

A chiropractor answering service will cost around $1.35-$1.43 a minute. The average cost per call will fall between $1.25-$1.88. The price per call is driven by the amount of data each chiropractor requires to be captured and entered. For example, a chiropractors office requiring a call center to collect basic information such as name and number will call far less that calls that require insurance information to be taken or appointments to be scheduled. This chart breaks to cost down:

Average Cost of an Answering Service for Chiropractors

Service Type	Average Cost	Low End $	High End $
Cost Per Call	$1.32	$1.22	$1.88
Cost Per Minute	$1.38	$1.27	$1.55
Cost Per Month	$148	$95	$299
Minimum Monthly Base Rate	$75	$39	$125
Set Up Fee	$50	$0	$140
*Price ranges by overall call volume and average call length

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11 Tips to Choosing an Answering Service For Chiropractors

Choosing an answering service for a chiropractic practice can be a game-changer. It ensures that all calls are answered professionally, appointments are scheduled, and questions are answered even when you or your staff are busy. However, not all answering services are created equal. Here’s a guide to help you select the right service for your practice:

1. Understanding of Chiropractic Industry: The best answering service for a chiropractor should be familiar with the industry. They should understand the terminology and unique needs of chiropractic patients. A service that already works with other healthcare providers, especially chiropractors, would be a plus.
2. HIPAA Compliance: This is crucial for any medical practice, including chiropractors. The Health Insurance Portability and Accountability Act (HIPAA) sets guidelines for patient data security. Make sure the answering service is HIPAA compliant and understands the importance of protecting your patients’ sensitive information.
3. 24/7 Availability: As a chiropractor, your patients might need to reach you at any time of the day. An answering service that operates 24/7 can take calls, schedule appointments, and forward messages, ensuring you don’t miss any important interactions.
4. Call Handling Expertise: How does the service handle incoming calls? Can they triage calls based on urgency? How do they manage scheduling? Asking these questions will ensure that the service can meet the demands of your practice.
5. Customization: The service should be able to tailor its offerings to your practice’s specific needs. This can include custom scripts, specific call handling instructions, or special protocols for emergencies.
6. Professional and Empathetic Staff: The staff of the answering service will be an extension of your practice. They should be professional, polite, and empathetic, as they will often be the first point of contact for your patients.
7. Technology and Integration: The answering service should have robust technology, including call recording and reporting capabilities. They should also be able to integrate their system with your current practice management software for smooth operations.
8. Reliability and Redundancy: In case of technical difficulties or a natural disaster, the answering service should have backup systems in place to ensure they can continue to take calls.
9. Pricing: Prices for answering services vary, and it’s important to understand what you’re paying for. Some charge per call, while others charge per minute. Make sure to understand the pricing structure and what services are included.
10. Trial Period or Contract Terms: Some answering services offer a trial period, which can be beneficial in deciding if they are the right fit. If there is no trial period, make sure to understand the terms of the contract, including any termination fees.
11. References and Reviews: Check the service’s reputation. Online reviews, testimonials, and references from other chiropractic practices can provide valuable insights.

Selecting an answering service for your chiropractic practice is a significant decision. By following this guide, you can find a service that enhances your practice’s efficiency, improves the patient experience, and ultimately supports your growth.

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3 Clear Features and Benefits of an Answering Service For Chiropractors

Below is a list of three clear features and benefits to chiropractors who use live answering service.

1. Enhanced Accessibility and Retention:

   • Feature: 24/7 Availability. An answering service ensures that calls are picked up at all times, even outside regular office hours or during busy periods.
   • Benefit: By ensuring constant availability, chiropractors can capture calls that might have otherwise been missed. A patient reaching out for an urgent consultation or pain relief is less likely to be redirected to another office due to missed calls. This continuous accessibility can lead to increased patient retention, loyalty, and reduced chances of potential patients seeking out competitors.

2. Efficient Prioritization and Urgency Handling:

   • Feature: Call Filtering and Prioritization. The answering service can discern between routine inquiries, appointment bookings, and urgent matters, ensuring that the chiropractor’s time is respected.
   • Benefit: Chiropractors can focus on their current patients without constant interruptions from non-urgent calls. Meanwhile, genuinely urgent matters are swiftly brought to their attention, ensuring timely and effective care.

3. Professional Communication and Enhanced Patient Experience:

   • Feature: Trained Customer Service Representatives. Answering services staff their lines with professionals trained specifically in managing medical-related calls with empathy and efficiency.
   • Benefit: This ensures a consistently high level of patient interaction, fostering trust and satisfaction. The seamless communication experience can make patients feel valued and understood, which can translate into a more robust reputation for the chiropractor’s practice and potentially lead to referrals.

Below is a List of the Top Chiropractor Answering Service Companies

Keener Communications
6606 W Broad St Suite 400, Richmond, VA 23230
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Westpark Communications, L.P.
20475 TX-249 #100, Houston, TX 77070
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Sound Telecom
2202 S Figueroa St #651, Los Angeles, CA 90007
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Message Plus
7 Elk St, New York, NY 10007
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Chicago Answering Services
1 N State St, Chicago, IL 60602

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Call Experts
500 E McBee Ave, Greenville, SC 29601
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Apollo Answering Service
702 Jackson Hill St, Houston, TX 77007
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Central Messaging
10333 Harwin Dr # 245, Houston, TX 77036
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Access Philly Answering Service
1530 Locust St, Philadelphia, PA 19102
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MASCO Telephone Answering Service
375 Longwood Ave, Boston, MA 02215
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Suite 1000 Answering Service
4801 Chastain Ave Suite 100, Charlotte, NC 28217
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Answering Charlotte
225 N Caldwell St, Charlotte, NC 28202
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Sunshine Answering Service
159 Madeira Ave, Coral Gables, FL 33134
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The best way to see if an answering service is great for your practice is to request a free demo. Discover the value for yourself!

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