Houston, TX Medical Answering Service
Find a HIPAA Compliant Solution Near You
Find an affordable medical answering service in Houston, TX for as little as $39 a month. Compare top HIPAA compliant call centers delivering 24 hour live phone answering and appointment setting solutions.
- 24 Hour Live Support
- Appointment Scheduling
- Bilingual Operators
- After Hours Call Answering
- Voicemail & IVR Service
- Emergency Hotlines
- Cheap Plans Starting as Low as $39/mo
24 Hour Answering Service For Doctors in Houston
Live Medical Answering Service: A trained receptionist is available 24 hours a day, after hours, weekends, and holidays. While most of your medical calls arrive between 8am – 6pm, around-the-clock care is a normal expectation of quality patient care management.
- 24/7 Doctors Answering Service: Deliver world class patient support. From live agents to emergency call dispatching, your callers will always get the help they need.
- Appointment Scheduling: Professional receptionists can remotely access your online calendar to schedule appointments, cancel or reschedule, and more.
- Patient Intake Service: A skilled operator can collect patient healthcare information, answer insurance questions, and assist will billing questions.
Patients should be able to reach their Houston, TX doctor at any point in time. Here’s why a medical answering service may just be every doctor’s solution.
Bad customer service matters in every industry, especially for doctors. Patients who feel your office doesn’t communicate may move to another healthcare practitioner.
Phone service is one part of the patient experience. If you can’t handle the call volume in your Houston, TX medical office – or you don’t have reliable after-hours service – it could spell trouble.
What Is a Medical Answering Service?
A medical answering service is a specialized call center that is equipped to handle patient matters.
They offer a number of different services, including:
- Appointment scheduling
- On-call service & 24-hour availability
- After-hours services
- Nurse triage services
- Doctor-to-doctor consultation
- Patient pre-registration
- First responder messaging
Whether it’s administrative tasks such as taking appointments or answering questions after hours, there are many reasons why a medical answering service could serve your needs.
Let’s look at 5 reasons now.
1. Lower Expenses
Answering phones takes time, which could be spent on other tasks. You might have to employ one or more staff members just to handle the volume of calls. That means spending more money.
A medical answering service for your Houston, TX medical practice can “man the phones” for you and reduce costs. The best part is you get one central source for all inbound calls, even if you have multiple offices.
2. Trained Healthcare Professionals On Duty 24-Hours a Day
Emergencies don’t watch the clock. If patients have an urgent medical issue during non-office hours, you can be assured they will get help from trained healthcare professionals.
The phone operators answer calls live and they have the ability to assess situations and give an immediate recommendation. If needed, they can also transfer the patient to a physician-on-call.
3. Provide Better Customer Service
Poor customer service is one of those areas that patients complain about the most. A more efficient method of answering your patients’ needs streamlines the entire process, which makes everyone happier.
The call service representative works from a script that you provide to gather information. Then they transfer the data directly to your system using specialized software.
4. Stay Compliant with HIPAA
If you want to stay in business, you need to be compliant with federal and state regulations. A medical answering service is up-to-date on laws that pertain to Houston, TX, as well as the Federal Health Insurance Portability and Accountability Act (HIPPA).
HIPPA rules govern how to safeguard protected health information (PHI). Violate those rules and it could lead to fines or legal action.
To safeguard your practice, choose a HIPAA-compliant medical answering service to be assured that sensitive patient data remains secure.
5. Keep More Accurate Records
Accurate records are necessary to ensure the best possible patient care. Every call that comes in is recorded and time-stamped. You get the most accurate patient information, along with the exact time the call came in.
This means you will have verifiable records if you ever need them.
Find a Medical Answering Service for Your Houston Practice
There are a lot of medical answering services out there. Choosing the right one for your practice or medical center in Houston, TX can be a challenge. FindAnsweringService.com helps you compare call center companies by industry and location.
Go online to request a quote for call center service today.