Los Angeles, CA Medical Answering Service
Find a HIPAA Compliant Solution Near You
Find an affordable medical answering service in Los Angeles, CA for as little as $39 a month. Compare top HIPAA compliant call centers delivering 24 hour live phone answering and appointment setting solutions.
- 24 Hour Live Support
- Appointment Scheduling
- Bilingual Operators
- After Hours Call Answering
- Voicemail & IVR Service
- Emergency Hotlines
- Cheap Plans Starting as Low as $39/mo
24 Hour Answering Service For Doctors in Los Angeles
Live Medical Answering Service: A trained receptionist is available 24 hours a day, after hours, weekends, and holidays. While most of your medical calls arrive between 8am – 6pm, around-the-clock care is a normal expectation of quality patient care management.
- 24/7 Doctors Answering Service: Deliver world class patient support. From live agents to emergency call dispatching, your callers will always get the help they need.
- Appointment Scheduling: Professional receptionists can remotely access your online calendar to schedule appointments, cancel or reschedule, and more.
- Patient Intake Service: A skilled operator can collect patient healthcare information, answer insurance questions, and assist will billing questions.
Los Angeles, California is filled with up-and-coming talent who need a doctor they can rely on. Why not invest in a medical answering service for your clinic?
If your patients in the Los Angeles area have an after-hours emergency, they can’t wait until the next morning for advice. Sometimes, they just need to leave you a message. Even during regular office hours, it can be hard to keep up with the call volume.
A voicemail system can be impersonal and inefficient. The best solution may be to outsource calls to a medical answering service.
Is this option right for your office? FindAnsweringService.com has some answers.
What is a Medical Answering Service?
Medical answering services can fulfill many different needs related to patient care. Here are some of the services they offer:
- Appointment scheduling
- On-call service & 24-hour availability
- Nurse triage services
- Doctor-to-doctor consultation
- First responder messaging
- Patient pre-registration and follow up
These services can help your office run more efficiently and enhance customer service.
Here are 5 more reasons to choose a medical answering service.
1. Reduce Costs
Think about all the time your staff spends on the phone. If you have to hire more people to handle calls during the day, it can get expensive.
A medical answering service allows you to save money and gives you several convenient options.
2. Calls Answered by Trained Health Professionals
If one of your patients does have an urgent healthcare matter, he or she needs advice right away. A medical answering service in Los Angeles allows patients to speak with trained medical professionals.
They can get answers and decide if they need to go to urgent care or even the emergency room.
Because the call is answered live, the operator can evaluate the situation and even transfer the call to a physician if necessary.
3. Reduce Hold Times
Nothing irritates patients more than being put on hold. A medical service center means no one has to listen to canned music for endless minutes.
Live operators can work from a script, while specialized software lets them upload patient data directly to your system. You get the information you need and your patients don’t have to face the inconvenience of waiting.
4. Ensure Your Compliance
Patient privacy is essential in a healthcare setting. The Health Insurance Portability and Accountable Act (HIPAA) stipulates that all protected health information (PHI) can never be shared without the patient’s approval.
If your answering service violates HIPAA rules, it could lead to fines and legal action. You can choose a HIPAA-compliant medical answering service, which means you can trust them with sensitive patient information.
All Medicare outbound education and verification (OEV) calls also come with strict regulations. A medical answering service can provide the support you need and ensure you don’t run afoul of the rules.
5. Keep Better Records
Keeping accurate, up-to-date medical records is one of the most important things you can do to ensure your patients get the care they need. Every call is recorded and time-stamped so you always know exactly when it came in and the nature of the call.
This means you will have irrefutable records if you ever need them.
Find a Medical Answering Service For Your Los Angeles Practice
There are a lot of medical answering services out there. Choosing the right one for your office or medical center in Los Angeles can be a challenge. FindAnsweringService.com helps you compare call center companies by industry and location.
Go online to request a quote for call center service today.