San Diego, CA Medical Answering Service
Find a HIPAA Compliant Solution Near You
Find an affordable medical answering service in San Diego, CA for as little as $39 a month. Compare top HIPAA compliant call centers delivering 24 hour live phone answering and appointment setting solutions.
- 24 Hour Live Support
- Appointment Scheduling
- Bilingual Operators
- After Hours Call Answering
- Voicemail & IVR Service
- Emergency Hotlines
- Cheap Plans Starting as Low as $39/mo
24 Hour Answering Service For Doctors in San Diego
Live Medical Answering Service: A trained receptionist is available 24 hours a day, after hours, weekends, and holidays. While most of your medical calls arrive between 8am – 6pm, around-the-clock care is a normal expectation of quality patient care management.
- 24/7 Doctors Answering Service: Deliver world class patient support. From live agents to emergency call dispatching, your callers will always get the help they need.
- Appointment Scheduling: Professional receptionists can remotely access your online calendar to schedule appointments, cancel or reschedule, and more.
- Patient Intake Service: A skilled operator can collect patient healthcare information, answer insurance questions, and assist will billing questions.
After a long day on the beach, your patients may need your help. Here’s why you need a medical answering service if you’re a clinic in San Diego, CA.
Calling all doctors in the San Diego, CA area. Do you have trouble handling patient call volume? Do you wish someone could take the burden off of your staff and ensure more efficient service?
Outsourcing calls to a medical answering service is a good solution, but how can one help? FindAnsweringService.com offers five ways.
What Does a San Diego Medical Answering Service Do?
A medical answering service is a specialized call center for doctor’s offices in San Diego. They offer a variety of options.
- Appointment scheduling
- On-call service & 24-hour availability
- After-hours services
- Nurse triage services
- Doctor-to-doctor consultation
- Patient pre-registration
- First responder messaging
These solutions can help relieve the burden from your staff and allow you to manage patient healthcare more efficiently.
Here are 5 specific ways a medical answering service can help your practice.
1. Cost Savings
How many people do you employ to answer the phones? How many hours does your staff spend on calls?
Either way, it adds up to lost time and money. A medical answering service helps you cut costs. It also affords conveniences like 24-hour call support and a single portal to handle calls for every location.
2. Support of Trained Healthcare Professionals
Patients with urgent medical questions can speak to a trained medical professional live and get immediate advice. Operators are also able to evaluate patients in real-time and then transfer to a physician-on-call if needed.
3. Enhance Customer Service
Ask patients about pet peeves regarding doctors and you’re likely to hear complaints about long waits. Being put on hold is no fun for them, either. A medical answering service takes calls live, which means there is never any waiting.
The phone operators use scripts that you provide to gather information. Then specialized software allows them to upload the patient’s data directly to your system.
4. Stay Compliant with HIPAA and OEV Regulations
Patient privacy is a matter of law in every state. The Health Insurance Portability and Accountability Act (HIPAA) sets guidelines regarding protected health information (PHI). In essence, you are never allowed to share patient information without permission.
Violating HIPAA rules can lead to fines and possible legal action, even if the fault lies with the call service. A HIPAA-compliant medical answering service gives you the assurance that sensitive medical information will be protected.
Another area with strict regulations is calls regarding Medicare outbound education and verification (OEV). Again, a medical answering service can help you remain compliant with these rules.
5. Keep Better Records
Accurate medical records help ensure your patients get the care they need. It’s also a matter of protection for you. Calls taken by a medical answering service are recorded and time-stamped so you know when a call occurred and the exact nature of the call.
This record provides irrefutable evidence if you ever need it.
Find a Medical Answering Service in San Diego
There are a lot of medical answering services out there. Choosing the right one for your practice or medical center in San Diego, CA can be a challenge. FindAnsweringService.com helps you compare call center companies by industry and location.
Go online to request a quote for call center service today.