Will Hiring an Answering Service Increase Revenue?
Many businesses are wondering if they should hire an answering service to help take some of the load off of their employees. After all, an answering service can help to manage calls, schedule appointments, and more. But will hiring an answering service actually increase your revenue? Check out this article to find out.
What Does an Answering Service Do?
Answering services provide live telephone support to individuals or businesses. They can manage several tasks including:
- Handle phone calls during or after business hours
- Schedule appointments
- Take messages
- Answer general client inquiries
They can help to free up your staff from having to answer the phone and manage customer service inquiries, allowing them to focus on more important tasks.
How Can An Answering Service Increase Your Revenue?
An answering service can cut down on wait times for customers. When customers have a shorter wait time when calling in, they are more likely to stay with your business. This is especially true for businesses in the healthcare industry, where making sure customers have access to a live person to answer their questions can lead to better client retention.
Some additional ways an answering service can increase your businesses revenue:
- An answering service can help you take on more clients. By having someone else manage phone calls and messages, you’re able to scale up your business without having to hire additional employees. This can help you increase your customer base and, thus, increase your revenue.
- Answering services are cost-effective. By hiring an answering service, you’re able to save money on employee salaries and benefits while still providing quality customer service.
- By investing in an answering service, you can improve customer satisfaction levels, reduce wait times, and ultimately increase your business’s bottom line.
- Overall, hiring an answering service can increase your revenue by helping you to manage more customers and scale up without having to hire additional employees. Answering services also provide cost-effective solutions that help to boost customer satisfaction levels and retention.
If you’re looking for a way to streamline your customer service processes, hiring an answering service is definitely worth considering. It could help you save time and money while also helping to increase your revenue.
Cost of Hiring an Answering Service
Hiring an answering service typically costs between $0.80-2.50 per minute depending on the package you choose and the company you go with. This generally looks like an average of $1.50 per call, which can be significantly cheaper than hiring a full-time employee.
- Some answering service providers will charge a flat rate per month, while others may offer more flexible pricing models.
- This price typically includes all of the features you need, such as live call transfers, voicemail to email, and more. You may also have the option to hire a dedicated receptionist who can manage your calls around the clock.
- If you’re looking for a more tailored solution, some answering services offer pricing plans based on the number of agents or minutes needed each month. For example, If you only need coverage during certain hours or want to use an answering service for after-hours emergencies only, you can find a plan that fits your needs.
Benefits of Hiring an Answering Service
There are many benefits of hiring an answering service outside of just increasing company revenue. Some of these benefits include:
- Answering services can help to manage calls, schedule appointments, and take messages. This can help to free up your staff from having to answer the phone and manage customer service inquiries, allowing them to focus on more important tasks.
- Answering services are cost-effective. By hiring an answering service, you’re able to save money on employee salaries and benefits while still providing quality customer service.
- Answering services can improve customer satisfaction levels, leaving your clients with a positive experience when they contact your business.
- Hiring an answering service allows your business to be available 24/7. This is especially helpful for businesses that operate outside of normal business hours or don’t want to risk missing a potential sale.
Overall, hiring an answering service can be a smart decision for businesses of all sizes. Not only can it help to increase your revenue, but it can also free up your staff to focus on other tasks
How to Choose the Right Answering Service for Your Business
- When choosing an answering service, it’s important to consider what types of services the company offers. Services should include live telephone support during or after business hours, appointment scheduling, message taking, and general client inquiries.
- Another important factor to consider is the cost of the service. Answering services typically charge by the minute, so choose a company that offers a plan that fits your budget.
- It’s also important to make sure that the company has a good reputation and is reliable. Ask for referrals from other businesses and read online reviews before making a decision.
- Finally, make sure that the company has a system in place for handling customer complaints. No matter how good a company is, there will always be some unhappy customers. The key is to make sure that the company has procedures in place for addressing and resolving these complaints quickly and effectively.
Top 10 Answering Service Providers to Consider
Hiring an answering service is an investment, so you want to ensure you get your money’s worth. Here are 10 of the best answering services to consider:
VoiceNation
This provider offers 24/7 live telephone support and appointment scheduling services.
Ruby Receptionists
This provider specializes in high-quality customer service and offers a range of services such as call routing, message taking, and appointment setting.
AnswerConnect
This provider has bilingual agents who offer reliable telephone answering services in English and Spanish.
Specialty Answering Service
This provider offers services such as order taking, after-hours answering, and virtual receptionist solutions.
Message Direct
This is a UK-based provider that specializes in telephone answering and appointment-setting services for businesses.
Ambs Call Center
This provider offers live phone answering, call routing, and message-taking services.
AnswerFirst
This provider offers live answering services as well as order-taking and appointment scheduling.
Voice Link of Columbus
This provider specializes in telephone answering services for healthcare providers.
On Call Central
This provider offers 24/7 telephone answering services, including bilingual agents who answer calls in English and Spanish.
MAP Communications
This provider offers services such as message taking, order taking, and sales call following.
No matter which company you choose, make sure to thoroughly vet their services before signing a contract. Answering service companies can be a great asset for businesses of all sizes if they are chosen carefully. With the right provider, you can provide better customer service and improve your bottom line.
By investing in an answering service, you can streamline your customer service processes and increase your business’s profits. Make sure to research the different companies before making a decision so that you get the best return on your investment.
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