Avoid Missing Calls: Your Business Needs a Phone Answering Service
Did you know that businesses miss about 22% of the calls that they receive?
Missing customer calls can be detrimental to your small business because it leads to missed opportunities. A phone answering service is a great way to ensure that you’re never missing calls again. With the help of an answering service, you can focus on running your business and let us take care of all the calls for you.
So if you’re wondering how to avoid missing calls, keep reading to learn how a phone answer service can save your business.
What Is a Phone Answering Service?
A phone answering service is a business that answers your customer calls when you are unable to.
You can feel confident in knowing that your customers will receive a greeting from a pleasant-sounding person who is ready to provide them with the information they need. This allows you to focus on other areas of your business.
If you have a receptionist, he or she would take the calls and either answer the questions yourself or forward them on to someone else in your company. With a phone answering service, your calls get transferred to professional call-takers who will handle them for you.
What Industries Use a Phone Answering Service?
Businesses can use a phone answering service can in nearly any industry. It’s particularly popular in:
- Funeral Homes
- Property management
In general, phone answering services are great for a company that has many employees within their office but does not have enough staff to man the phones at all times is ideal for this service. Yet, even if you only have one or two employees in your office, you can still enjoy the benefits of using a phone answering service.
For example, you have one employee who transfers calls and follows up on leads. He or she would use the services of a phone answering company to streamline their work. This way, your main office worker will spend less time on the phones and more time focusing on other aspects of the business.
Why You Should Use a Phone Answering Service
There are many phone answering service benefits, such as:
- Customers will receive a greeting from a pleasant-sounding person every time they call your company
- You ensure that customers have a positive impression of your business
- You can leave the office and never have to worry about missing a call
By using a phone answering service, you are ensuring that your business is never at risk of missing a customer call again.
Pros and Cons of Using a Phone Answering Service
Using a phone answering service does come with some minor drawbacks, such as:
It may take time to get used to someone else answering the phones for your business initially. Your employees may also become annoyed if their incoming calls get diverted away from them and directed toward the call-center staff.
Yet, the benefits generally outweigh these minor inconveniences. For instance, your business will never again experience the irritation of missing an important call because it was not answered in time due to no fault of your own.
Your customers will love that they can always get in touch with your company no matter who is available at the time. All incoming calls will be professionally handled by qualified staff members, ensuring that your customers are always satisfied. And most importantly, you will have more time to focus on what is most important—running your business.
Common Problems Caused by Missing Calls
When your company misses customer calls, many problems can occur. It’s not just about looking unprofessional.
For example, your company could lose a potential lead if a customer leaves a message and is not called back within a day or two. Another problem that may arise is an upset customer who feels as though he is not valued by your business. If this happens, the person may be unlikely to do business with you again.
By using a phone answering service, you can put an end to these common problems. You will never lose another potential lead, and your customers will always receive the best customer service possible.
If a prospective client calls and leaves a message, the phone answering service will ensure that they receive a call back within twenty-four hours to prevent them from becoming disillusioned with your company. This allows for more satisfied customers and increased business.
How to Install a Phone Answering Service
The first step to implementing a phone answering service is to search the web and find a company that has good reviews and is within your budget.
Then, contact them and provide them with general information about your business, such as the number of employees you have and how many phone lines you need to be serviced.
After they receive this information, they will put you in touch with one of their professional representatives who will explain the services they offer and answer any other questions you may have.
The representative will also determine what kind of call volume you receive daily as well as estimate how many calls you are likely to miss without a phone answering service.
Once your company decides which company to use, that is when the real work begins. At first, it will take a little bit of time to get used to having someone else answer your phones for you. After a while, though, it should become second nature, and the benefits will far outweigh any minor inconveniences.
Get Started With a Phone Answering Service Today
With these benefits and tips in mind, you should not have any trouble understanding why your small business needs a phone answering service.
By implementing one, you will ensure that you won’t be missing calls from customers ever missed again; you can satisfy more customers and potentially save your business.
To get started with a quote, contact our expert team today!