See How an Answering Service Delivers a 150%+ ROI in 7-Days
Discover how using a 24X7 answering service will deliver it 150%+ return on investment within the first seven days. That’s right, a 150%+ ROI.
Are you ready to find out how an answering service can deliver a 150%+ return to your business? Don’t take our word for it. Request a free demo (online presentation), and discover it for yourself. If you’re like the millions of small businesses that use an answering service, you’ll be glad you did.
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LEARN MOREROI Explained
You are a busy attorney, roofer, real estate agent or HVAC contractor. Perhaps you are with a client, on vacation, or home for evening with the family. Someone responds to one of those expensive ads and desperately needs to speak with you about their circumstances. They get your voicemail. Studies show 35% to 50% of the prospects will not leave a message, but rather they will call another businesses.
National Average Cost of Answering Services
| Service Type | Average Cost | Low End $ | High End $ |
|---|---|---|---|
| Cost Per Call | $1.44 | $1.39 | $2.37 |
| Cost Per Minute | $1.38 | $1.34 | $1.49 |
| Cost Per Month | $169 | $140 | $380 |
| Minimum Monthly Base Rate | $85 | $75 | $250 |
| Set Up Fee | $55 | $0 | $150 |
| *Price ranges by overall call volume and average call length | |||
How a Small Business Answering Service Pays For Itself
For small business owners, hiring an answering service can yield significant returns on investment (ROI). Here’s why: Missed calls often equate to missed revenue opportunities. For example, imagine a customer needing urgent HVAC repair but fails to connect with you. This overlooked opportunity can easily be worth hundreds of dollars. With the modest cost of an answering service, capturing a call typically costs under two dollars. Contrast this with the potential revenue from that call – a $300 to $400 repair job or even a full system replacement worth $6,000 to $10,000.
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Is an Answering Service Right For Your Small Business?
In today’s fast-paced world, where immediate responsiveness is paramount, many businesses are seeking ways to ensure they never miss a call. A missed call can equate to a missed opportunity. Here’s where small business answering services step in as an indispensable tool. They help diverse business types maintain constant, professional, and effective communication with their clients. Let’s explore some of these businesses and understand why they particularly benefit from such services:
- Doctors’ Offices:
- Why: Medical practices are high-pressure environments, often with a flurry of calls ranging from appointment bookings to emergency queries.
- Benefit: An answering service ensures all patients’ calls are addressed, whether to set appointments, provide medical advice, or handle emergencies. It ensures seamless communication, which is vital in the healthcare industry.
- Attorneys:
- Why: Legal practices deal with a myriad of calls daily, from clients to court officials.
- Benefit: The answering service guarantees that no essential communication is missed, ensuring clients feel valued and crucial legal deadlines or updates aren’t overlooked.
- HVAC Contractors:
- Why: HVAC businesses often get emergency calls, especially during extreme weather conditions.
- Benefit: With an answering service, HVAC contractors can be available 24/7, ensuring customers’ urgent needs are addressed, and they aren’t left in the cold (or heat!).
- Property Management:
- Why: Property managers must juggle communications from tenants, contractors, and property owners.
- Benefit: An answering service ensures consistent communication, handles tenant complaints, emergency maintenance calls, and other vital interactions, keeping the operations smooth.
- Dentists:
- Why: Similar to doctors, dentists receive a plethora of calls related to appointments, billing inquiries, and occasional dental emergencies.
- Benefit: The answering service ensures every patient query, be it for an urgent dental issue or a routine check-up booking, is catered to, promoting patient satisfaction and efficient practice management.
- Plumbers:
- Why: Plumbing emergencies can happen at any time, and customers expect quick responses.
- Benefit: With 24/7 availability through an answering service, plumbers can assure clients of prompt attention, even during off-hours, thus building trust and reliability.
Small business answering services aren’t merely about taking calls. They’re about ensuring consistent, professional communication, enhancing customer trust, and optimizing operational efficiency. Whether it’s a medical emergency, a legal deadline, a heating malfunction, or a plumbing disaster, these businesses know that their calls will always be handled with utmost proficiency, thanks to their answering service.
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