How to Avoid Mistakes When You Need to Get Answers From a Flat Rate Answering Service
20 years ago answering service companies would offer a flat rate price for unlimited calls. While you can still get flat rate monthly pricing, your calls are going to be capped, and with good reason. Here’s what you need to know.
The unlimited calls for a small fee put the nails in the coffins of many call centers. Think about it, how can any business survive charging $99 to answer unlimited calls while paying $200 in labor fees? Today, answering service provider off month packages for a fixed rate that allows a predetermined amount of calls to be answered. Once you reach the max inbound calls, you are then either billed in time/usage-based increments or on a per-call basis.
For some examples of what can expect to pay, click here.
FLAT-RATE CALL ANSWERING SERVICES
For people who are already familiar with traditional calling services such as call-center representatives, voicemail boxes, and call capture systems, they will be able to tell you right away that using a flat rate answering service can be an incredibly easy way to cut expenses on their operations. However, if you are a new service or a company looking to take advantage of the many services that a large number of these services offer, you may not know exactly what to do with a flat rate quote.
Offer Flat Rate Pricing For many, answering calls is a job that they look forward to doing each and every day. It is not uncommon for these types of service providers to offer a large discount to their clients in order to entice them to use their services. Because answering a telephone is a job that they are very familiar with, it is not uncommon for them to charge significantly less than traditional companies that do not offer this type of service.
In order to get the most out of flat-rate pricing, it is best to compare rates from different companies. This can be done through several different sources, including those that offer these services. A lot of the time, it can be beneficial to get multiple quotes before deciding which company to work with.
The next thing to remember is that you need to make sure that the service that you are getting is able to meet your needs. While there are a number of different solutions available, you need to make sure that the answers that you receive are as accurate as possible. This means that they should give you accurate information, which is also up to date and current. If the answers that you receive are outdated and not current, you are likely going to be upset with the results that you get.
KNOW YOUR OPTIONS
Another great way to save money on your flat-rate call answering service is to try and find one that offers multiple options. There are many services that only allow you to deal with the specific questions that you need to be answered, but there are also others that allow you to receive other types of information as well.
A good way to ensure that you are receiving the accurate data that you need to answer your questions is to make sure that the company is offering you a refund policy. If they do not have this policy, you need to make sure that you are aware of your rights, which include getting a refund if the answers that you don’t receive.
REFERENCES AND TRUSTWORTHINESS
It is also a good idea to take the time to make sure that the answering services that you are working with are completely legitimate. You can check with the Better Business Bureau before you choose to use a particular company. This is not only to ensure that your questions are being answered correctly but to also make sure that the company has not been sued in the past. This can prevent a service from ever having to deal with an issue of this nature again.
Once you have decided on the type of service that you want, the next step is to choose a provider that you feel comfortable with. This is not always going to be easy, but it is often worth the effort.
You need to make sure that you are choosing a company that you feel confident in because there are so many different services that there are going to be quite a few that you will feel uncomfortable dealing with. In addition, there are a large number of companies that you can choose from, so you may want to make sure that you are working with more than one.
By comparing several different companies, you are going to be able to make an educated decision. Instead of just going with the first one that you are asked to give your information to, you are going to get several different offers, all of which are going to be worth your while.
With the help of a flat rate answering service, you can avoid making many mistakes when you have to provide information to the various companies that you need to contact. When you have the right information to hand out, you can get the information that you need and give it in a timely manner. This can mean the difference between saving you a lot of time and money, so it is always worth looking into.