Limo Answering Service: The Pros and Cons of Outsourcing Calls
Do you want to improve your limo company with a personalized touch? Here are some of the pros and cons of having a limo answering service.
Are you looking for a way to improve the customer service side of your limo services? Do you feel that you could improve the communication process between you and your customers? If so, then you need to hire a limo answering service to fulfill that need.
Doing so can help you optimize your entire business model. The call center will help you with setting up appointments, always being present, and patching calls through to certain drivers.
See below for an in-depth guide on the pros and cons of hiring a limo answering service for your company. Be sure to consider them all as you make your decision.
Pros: Constant Communication
Communication is one of the most important aspects of a limo service. You need to converse with your clientele to set appointments, make accommodations, and let them know how close you are to their location.
However, you also have a business to run. Depending on the size of your staff, you might be finding it increasingly difficult to deliver high-quality limo service and take incoming calls at the same time. You can’t afford to sacrifice one for the other.
That’s where a professional limo answering service can give your business model a spark. They can help you with things such as:
- Manage inbound calls (even when experiencing an overflow)
- Around the clock call answering
- Booking limo and party bus services
- Recording calls for you to access later
- Enhance customer experience through diligent communication
As mentioned in the intro, limo answering services can also patch a caller through to a particular driver. This will help your brand to be ever-present for its clientele.
The answering service can field all calls, then arrange for you to follow up whenever you’re available. No more placing calls on hold while you’re driving. No more taking time away from the clientele you’re currently chauffeuring. It’s all taken care of.
Cons: No In-House Receptionist
Perhaps you always envisioned there being one person at your front desk answering all calls that came into your office. If so, then you might view this as a con.
However, what’s better: having an entire team of experienced professionals answering your calls or one person throughout the day? Not to mention that the former can answer calls all day and night, while the receptionist only works from 8 am to 5 pm.
One study a few years ago found that today’s customers only have an 8-second attention span. In other words, they give your company 8-seconds to start servicing them, or else they’ll call someone else.
What does that mean for your phone support? It means that if you don’t pick up the first time (and within the first few seconds), you aren’t likely to gain their business. They will have already booked through your competitor by the time you call them back.
By hiring a limo answering service, you’ll have people there to answer your clients whenever they call. View not having an in-house receptionist as a con, if you must. But there’s no denying the benefits of an entire team servicing your clientele.
Pros: High Return on Investment
As with any other service that you’d hire, you want to make sure it makes financial sense for your company. Does hiring a limo answering service give you a higher return on your investment than an in-house staff member? The answer is yes!
In-house employees cost way more than their salary would indicate. After factoring in their taxes and employee benefits, you should expect to pay around 1.4 times their base salary.
So if you paid your in-house receptionist a salary of around $30,000 a year, you should actually expect to pay around $42,000.
Meanwhile, the limo answering service is a lot more cost-efficient. We charge around $0.80 to $1.11 a call depending on the length and quality of the call. The more information we collect from the client for your service, the higher it will be.
Cons: Less Hands-On for Your Team
Some of you might consider this more of a blessing than a con. With a limo answering service by your side, you won’t be required to sit by the phones every second of the day. You’ll have an experienced team to do that for you.
This frees you up to focus on your service. You can give each client your full attention, knowing that the answering service is setting up future appointments for you.
If any customer calls require your attention, the answering service has the ability to dispatch that caller through to you.
Pros: Consistent Service for Your Clients
Service and availability are the lifeblood of your limo service. When prioritized, these two factors can separate you from all other limousine and party bus services in your community.
That all starts with the customer’s initial call. If they get a voicemail answering machine, then it will affect their impression of your brand.
Meanwhile, if a call answering service is there to pick up right away, it will meet their expectations. From there, your service will meet their standards and help them build customer loyalty with your brand.
Hire a Limo Answering Service for Your Company Today
Now that you have seen several amazing benefits of hiring a limo answering service for your business, it’s time to find the right one for the job.
Be sure to read this page to learn about Find Answering Service and how we can help line you up with the perfect answering service for your needs.
To get started, please visit this page to compare quotes and we will be happy to assist you further.