San Jose, CA Medical Answering Service
Find a HIPAA Compliant Solution Near You
Find an affordable medical answering service in San Jose, CA for as little as $39 a month. Compare top HIPAA compliant call centers delivering 24 hour live phone answering and appointment setting solutions.
- 24 Hour Live Support
- Appointment Scheduling
- Bilingual Operators
- After Hours Call Answering
- Voicemail & IVR Service
- Emergency Hotlines
- Cheap Plans Starting as Low as $39/mo
24 Hour Answering Service For Doctors in San Jose
Live Medical Answering Service: A trained receptionist is available 24 hours a day, after hours, weekends, and holidays. While most of your medical calls arrive between 8am – 6pm, around-the-clock care is a normal expectation of quality patient care management.
- 24/7 Doctors Answering Service: Deliver world class patient support. From live agents to emergency call dispatching, your callers will always get the help they need.
- Appointment Scheduling: Professional receptionists can remotely access your online calendar to schedule appointments, cancel or reschedule, and more.
- Patient Intake Service: A skilled operator can collect patient healthcare information, answer insurance questions, and assist will billing questions.
Looking for all the details on medical answering service in San Jose, CA?
Get help with answering phone calls at your organization.
If you get a lot of calls to your medical practice or healthcare organization on a regular basis, it may be time to hire a call answering service. Using a call answering service in San Jose, CA can change the way you operate for the better and can allow your organization to be more efficient while also providing better care.
1. Improve the Patient Experience
One of the biggest benefits of using an answering service in San Jose is that it can help your medical office to offer a better patient experience.
It can be frustrating for a patient when they aren’t able to reach office personnel and are sent to voicemail instead. Luckily, when you hire an answering service your customers will never be greeted by voicemail. They’ll always be able to speak to a real person who greets them with your personalized message and can assist them with any needs they may have.
2. Offer Better Availability
As part of providing great customer service, using an answering service is also great because staff will be available 24 hours a day to communicate with patients, schedule appointments, and answer questions.
It’s simply not possible to be available 24/7 for patients when you run a medical office without using an answering service. Finding a great call center to work with, on the other hand, will allow you to give your patients better service and will set you apart from your competitors.
3. Provide Bilingual Support to California Patients
Another great reason to use a medical answering service in California is that you can find one that is bilingual. Staff at a bilingual answering service will be able to speak fluently with English or Spanish speakers as well as with speakers of other languages.
Choosing a bilingual answering service can be a great idea since California and the entire country are starting to become more bilingual. With close proximity to Mexico, it’s no wonder that California has more Spanish speakers than many other states.
If your staff isn’t able to answer calls in multiple languages you may be missing out on a lot of business as a result. Using a bilingual answering service can help ensure you’re not missing out on any patients that could be coming to your practice.
4. Save Time and Money
When you use an answering service you’ll also be running a more efficient practice. As a result, your organization will end up saving time and energy. You’ll no longer have to deal with spam calls or wrong numbers as these will be filtered out for you. If there are any important calls they’ll be forwarded to you instead.
Additionally, hiring a staffing service can also help an organization reduce costs as well. Answering services will cost you pennies per hour and you’ll no longer need to pay a full salary or hourly rate to an employee to answer calls.
5. Remain HIPAA Compliant
Another benefit of using a professional answering service is that it will help your organization remain HIPAA compliant.
Answering services for medical organizations take HIPAA compliance very seriously and call answering service operators are trained extensively to follow all regulations when speaking with patients and dealing with patient medical records.
Knowing that you’re working with a HIPAA compliant answering service will allow you to put your mind at ease.
Deciding Whether You Should Hire a Medical Answering Service in San Jose
If you want to improve your healthcare organization or medical practice, then hiring a medical answering service can be a great idea. Using an answering service can help you make your organization more efficient than ever before while also providing better care and convenience to your patients at the same time.
Looking for a great call answering service? Click here to view our San Jose directory and to find the perfect answering service for your needs.