5 Awesome Things An Answering Service Can Do
Considering the integration of an answering service to your business? Here 5 undeniable benefits of an answering service for your company.
Jobs in the telephone answering service industry are expected to jump by 15 percent in 2020. Why should you care? Because this is a clear sign that the answering service sector is exploding because of high demand.
Have you ever thought about adding telephone answering services to your business? If so, then you’re already ahead of the game. Here are five awesome things an answering service can do for your company!
1. Schedule Appointments
Don’t have time to make and keep track of your important business meetings? Your telephone answering service can actually take care of scheduling appointments for businesses in various industries, including:
Because an answering service can replace your office receptionist, you can save thousands of dollars a month on personnel costs by investing in a telephone answering service.
Think about it: the time and money that it takes to hire and train a new staff member can be expensive. Not to mention paying them an annual salary with benefits. Want to avoid shelling out for vacations, holidays, and sick days?
We highly recommend that you hire a telephone answering service to do all the hard work for you. That way, people can call to schedule appointments in a timely fashion and you can cut costs on your business budget as well.
But how does this work? In a nutshell, your answering service can connect with your online software to fill in the slots on your calendar. And we all know that the busier you are, the more likely you are to book new clients.
No matter if you need outbound or inbound support, a quality telephone answering service can take care of filling up your schedule for you.
2. Process Sales Orders
Did you know that telephone answering services can even process sales orders for direct advertising and e-commerce businesses? Yes, you read that right. For those who want to give their companies a competitive edge, business telephone answering services are one of the best ways to do it.
How so? Because your answering service will provide prompt, professional services to your clients every single time.
In case you didn’t know, your telephone answering service can do way more than jotting down messages. As a matter of fact, it can also take your sales orders and get information from potential customers. Plus, telephone answering services can answer calls super quickly too.
Don’t believe us? Some can pick up the phone within mere seconds. Once your telephone answering service answers your business call, it can rapidly process your orders as well.
Bonus points: business telephone answering services can input your sales orders for you. They can either do this by using their own software or your company’s sales portal!
3. Book Restaurant Reservations
Guess what? Your business telephone answering service can literally book restaurant reservations for you. So, if you’re too busy to make dinner plans after work, then you can program your telephone answering assistant to do it instead.
How so? Amazingly, your business telephone answering service can access your calendar to schedule slots for the things that make like interesting, like social plans with the ones that your coworkers and associates.
That’s not all. Your handy telephone answering service can also schedule plans for events such as:
- Work parties
- Wedding showers
- Rehearsal dinners
- Other special gatherings
And take a look at this. You won’t have to lift a finger to plan out your activities either. Amazingly your business telephone answering service can answer calls, gather information, and send the dinner menu to your clients too.
Curious about how you’ll be able to afford this useful service? Don’t worry – it’s only a small fee for a lot of peace of mind. After that, you simply pay per minute depending on how long your call is.
It gets better. Your telephone answering will also round down the cost to the second rather than the minute, which will save you tons of cash as well. That’s way less than the cost of losing a client!
4. Offer 24/7 Tenant Support
Are you responsible for managing a large apartment complex? If so, then you should definitely invest in a phone answering service. Why is this so important?
Because your call handling service can offer 24/7 support to apartment complexes and property management companies, including handling common issues like key lockouts and maintenance issues.
But wait – there’s more. Your telephone answering service can also be programmed to match your specific industry. Scratching your head right now?
Have no fear, it’s not that confusing at all. For instance, those that provide property management services can use telephone answering services if:
- Your rental office is left unattended.
- Your primary phone line is busy.
- You want to work without any distractions.
- You’re running short on staff members.
- You need customer service after hours.
Want to know the best part? Your telephone answering service basically functions as a receptionist that works around the clock. That means that you’ll have someone answering your business calls on holidays, evenings, and weekends.
As if that’s not enough, you can also go on vacation or spend time in meetings without worrying about your telephone ringing off of the hook. Not only that, but your answering service will take care of customer inquiries too. Can it possibly get any better than that?
5. Support Customers in Multiple Languages
Hold the phone: your telephone answering service can also support customers in multiple languages. Incredibly, you can actually program multilingual business telephone answering services to chat with your international clients too. Wondering what languages your answering service can speak?
We’ve got you covered. Most telephone answering services can successfully translate dialects such as Spanish, French, and English. What about customers that are fluent in different languages?
If that’s the case, then you can always get extended translating services that decipher hundreds of dialects. That way, you’ll never have to stress about providing bilingual phone services again. Additional benefits of providing multilingual customer service for your clients include:
- Customized services specific to your company’s time zone.
- Supply language settings to your customers.
- Provide custom scripts for your company calls.
The point? Your telephone answering service will make your life that much easier by handling clients from all over the world. But why does your business need answering services?
Why Your Business Needs an Answering Service
Are you asking yourself: why does my business need telephone answering services? We’re glad that you asked. For those that want to meet their clients’ needs without wearing themselves out, business telephone answering services are the perfect solution.
But don’t take our word for it. According to online customer testimonials, using telephone answering services has made communication with customers easier than ever. In fact, one community coordinator who uses answering services admits, “It’s great to know we have such reliability, not only for ourselves but also for the public.”
What about when things get out of hand at work? Another telephone answering service user claims that their service provider’s “ability to remain calm and helpful during stressful situations is the main reason our partnership is ongoing.” Who wouldn’t want that?
Other perks of using an answering service can include:
- Increasing the number of clients for your business.
- Boosting your company’s sales abilities.
- Create customer support for international customers.
- Make low month-to-month payments.
- 24/7 service that you can rely on at all times.
Having a hard time communicating with customers? We highly recommend that you invest in a telephone answering service near you!
Save Time With a Telephone Answering Service
Are you trying to cut costs and expenses at your company? If so, then you might want to invest in a state-of-the-art business telephone answering services. That’s because it’s super helpful for helping professionals like contractors, doctors, and lawyers.
Your telephone answering service can schedule appointments and process sales orders for your business as well. Not to mention booking restaurant reservations, offering 24/7 support, and speak to customers in multiple languages.
From planning work parties, wedding showers, and graduations, you can let your business telephone answering service take care of confusing dates and commitments for you. Just open up your company calendar and you should be good to go.
What’s the bottom line? Your small business can save both time and money with a telephone answering service. That means no more missed calls, angry customers, or lost voicemails.
Need to find an answering service solution? Contact us today for a free answering service quote!