Everything you need to find a quality telephone answering service in Houston. Compare prices, read reviews, and discover the latest trends from companies in your area.

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The Ultimate Buyer’s Guide to Houston Answering Services

Choosing the right answering service for your business can be a daunting task, especially with so many options available in the United States. However, as business owners in the Houston area, it’s essential to find a service that best suits your needs. This buyer’s guide will help you navigate through the options and make an informed decision when choosing a Houston answering service.

1. Understand Your Needs

Firstly, you need to understand your needs. Are you a medical practice that requires a specialized medical answering service? Or maybe you require a general business answering service. Knowing what you need will help you narrow down your options.

2. Medical Answering Service

If you’re a healthcare provider, your needs will be best met by a medical answering service. These services are HIPAA compliant and trained to handle sensitive medical information. The best medical answering services also offer services like appointment scheduling, patient reminders, and emergency dispatch.

3. Houston Area Specifics

Consider Houston area-specific services. An answering service that understands the local culture, time zone, and area-specific needs can better serve your customers. A local presence can also make your business appear more personal and relatable to your customers.

4. Live Answering Service

A live answering service is essential for providing a personal touch. Automated systems can be frustrating for customers, and having a live person to answer calls can significantly improve customer satisfaction. Live operators can also handle complex queries that an automated system might struggle with.

5. San Antonio Alternatives

Don’t limit your options to just Houston. Nearby cities like San Antonio also have excellent answering services. Expanding your search can help you find a service that offers the best balance of price, quality, and features.

6. Virtual Receptionist Service

In this digital age, a virtual receptionist service can be a game-changer. These services can handle more than just calls – they can also manage emails, live chats, and social media interactions. If your business has a significant online presence, consider investing in a virtual receptionist service.

7. Free Trial

Before you commit to an answering service, see if they offer a free trial. This allows you to test the service and determine if it meets your needs. Remember, the best services are confident in their offering and will let you try their services for free.

8. Consider the Costs

Finally, consider the costs. While it might be tempting to go for the cheapest option, remember that you get what you pay for. The cheapest service might not offer the quality or range of services you need. Conversely, the most expensive service might offer features that you don’t need. Find a service that offers the best balance of cost and features.

Finding the right Houston answering service requires understanding your needs, considering local and nearby services like those in San Antonio, and evaluating the benefits of live answering and virtual receptionist services. Don’t forget to take advantage of free trials to find the perfect fit for your business. This guide should help you make an informed decision, ensuring your business’s growth and success.

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Best Houston Answering Service Companies

Compare Houston answering service prices and Save! There are several reliable answering service companies in Houston, TX. These companies answer calls in area codes (281), (346), (713), and (832). Other local service areas include Pasadena, Fort Worth, San Antonio, Pearland, and Sugar Land.   Here’s our list of Houston Answering Service Companies:

Apollo Answering Service
702 Jackson Hill St, Houston, TX 77007

Apollo Answering Service is a top-notch local answering service that caters to the diverse needs of businesses in Houston, particularly medical practices. With their expertise in handling phone calls, they provide a seamless and professional experience for both clients and patients. Their specialized services ensure that phone lines are efficiently managed, allowing medical professionals to focus on patient care. Serving businesses in Harris County, Apollo Answering Service understands the importance of timely and accurate communication. Their exceptional customer service, combined with their local presence, makes them a trusted choice for Houston businesses. Apollo Answering Service is the go-to solution for streamlining communication and enhancing the efficiency of any local business.
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Accurate Assistant
3200 W Alabama St, Houston, TX 77027

Accurate Assistant answering service provides a reliable and efficient solution for managing phone calls, particularly for healthcare professionals. This virtual answering service is tailored to meet the specific needs of medical practices, ensuring that no important incoming calls are missed. The team at Accurate Assistant is well-trained and equipped to handle inquiries, appointment scheduling, and urgent messages with professionalism and accuracy. Their prompt and courteous service instills confidence in patients and allows healthcare professionals to focus on delivering quality care. With Accurate Assistant, healthcare providers can rely on a seamless and dependable phone answering solution, guaranteeing exceptional patient communication and satisfaction.
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InTouch Call Center  
3202 King St, Houston, TX 77026

InTouch Call Center provides a top-notch medical answering service that caters to both medical practices and small businesses. With their expertise in handling phone lines, they offer a reliable solution for managing the influx of calls from potential clients. Their skilled agents ensure professional and empathetic communication, creating a positive impression for callers seeking medical assistance. InTouch Call Center’s commitment to exceptional customer service shines through their efficient handling of phone calls, reducing wait times and ensuring accurate message delivery. For medical practices and small businesses looking to enhance their client experience, InTouch Call Center is an invaluable partner, offering a seamless and reliable communication solution.

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Houston Answering Service Pros
958 McKinney St, Houston, TX 77002

The Houston Answering Service Pros team has been providing the best, most reliable, and professional answering services in Houston for the last 20 years. Small and large businesses alike have been realizing the money-saving, and profit increasing benefits of a suite of answering services in Houston since our team started providing service to the area over two decades ago.

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Echo Answering Services
12703 Veterans Memorial Dr # 200, Houston, TX 77014

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Westpark Communications, L.P.
20475 TX-249 #100, Houston, TX 77070

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From after-hours call answering, to 24/7 full-service customer support,  U.S. based agents are ready to answer the call for your business.
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How Much Does A Houston Answering Service Cost?

A Houston answering service will cost around $1.39 a minute of as little as $0.73 per call. The price is largely driven by the amount of time agents will need to spend on the phone taking messages. These averages are based on rates from multiple call centers operating in the Houston, TX area.

What Type of Houston Answering Service Do You Need?

24 Hour	Property Management	Bilingual	HVAC
Attorney	Small Business	After Hours	Funeral Homes
Contractors	Medical	Small Business	Order Taking
Doctors Office	Dental	Chiropractors	Limousine
Real Estate	Landscapers	Automated Answering Service	Insurance Agents
Medicaid Answering Service	Live Chat Answering Service	Hair Salons	Towing

Serving Montgomery County, Harris County, Fort Bend County

How To Select A Houston, TX Answering Service

If your business is located in ‘Space City’, here are some tips when looking for an answering service in Houston, TX.

As a small business owner in one of Texas’s largest cities, you might be thinking about how you can improve your customer service experience. A reliable answering service can be a significant asset. Let’s explore how to select the best Houston, TX answering service for your business.

Evaluating Call Center Services

When selecting a Houston, TX answering service, start by evaluating the call center services they provide. Do they offer a range of services, like order taking, appointment setting, and emergency call handling? Can they handle both inbound and outbound calls? Remember, the goal is to ensure that all customer calls are promptly and professionally handled.

Looking at the Technology Used

Technology is an essential aspect of virtual answering services. The service provider should have a robust system that ensures no calls or messages are lost. It should also have features that allow for the efficient categorization and prioritization of calls, and should be capable of sending you text messages promptly.

Every small business has unique needs, and the answering service you choose should be flexible enough to meet yours. Review the service plans they offer. Look for a provider that offers different plans with varying features, so you can select one that suits your business model and budget.

Checking Customer Support

Customer support is a vital factor when choosing an answering service. If there are issues or you need assistance, you should be able to reach the provider quickly and easily. Look for providers that offer multi-channel support, including phone, email, and live chat.

Reviewing Reviews and Testimonials

Lastly, take the time to check out reviews and testimonials from other small businesses using the services of the answering services you’re considering. These can provide valuable insights into the quality of service provided.

Selecting a Houston, TX answering service is a significant decision for small businesses. With the right choice, you can ensure that potential clients never go unanswered, while you focus on growing your business. Consider your needs, review your options, and make an informed decision. And remember, in a city as vibrant and diverse as Houston, providing excellent customer service can truly set your business apart.

Understanding the Benefits of a Houston, TX Answering Service

Houston, like other Texas cities, is known for its thriving small businesses environment. One of the ways to stand out from the competition is to ensure that you never miss a call or text message from potential clients. This is where virtual answering services come in. Here’s at teh most common benefits:

• 24/7 Availability: An answering service can handle calls around the clock, ensuring you never miss a customer call, even outside of regular business hours.
• Professionalism: Trained agents handle calls, providing a professional image for your business and helping to establish trust with your customers.
• Efficiency: Answering services can handle multiple calls simultaneously, reducing hold times and enhancing customer satisfaction.
• Cost-Effective: Hiring an answering service is typically less expensive than hiring a full-time receptionist or administrative assistant.
• Message Sorting: Answering services can categorize and prioritize calls and messages, ensuring important issues are dealt with promptly.
• Flexible Scalability: During peak business periods, the service can handle increased call volume without any disruption.
• Bilingual Support: Many services offer bilingual or multilingual agents, expanding your reach to non-English speaking customers.
• Specialized Services: Depending on your needs, answering services can provide additional services such as order taking, appointment scheduling, and emergency dispatch.
• Disaster Recovery: In case of a local disaster that could disrupt local phone service, an answering service can ensure continuity of customer communication.
• Improved Customer Satisfaction: Quick response times and professional handling of calls can greatly improve the overall customer experience, leading to higher customer satisfaction and loyalty.

These services handle customer calls, often offering 24/7 support, and send you text messages about critical calls or messages. It’s like having a round-the-clock, highly efficient secretary. The right answering service can help you maintain the kind of customer service that builds trust and loyalty.

Medical Answering Services in Houston

In the fast-paced world of medical practice, effective communication is vital. However, unforeseen circumstances like power outages can disrupt in-house receptionist services, jeopardizing patient care. That’s where Medical Answering Services in Houston step in. These services provide a reliable solution, ensuring uninterrupted communication between medical practitioners and patients. By entrusting their calls to professional answering service providers, medical practices can guarantee seamless accessibility and maintain the utmost professionalism. Moreover, these services prioritize security and compliance with regulations like HIPAA, safeguarding patient confidentiality. With Medical Answering Services, Houston medical professionals can focus on delivering quality medical services, even in challenging situations.

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Attorney Answering Service in Houston

Attorney Answering Services in Houston offer peace of mind and exceptional customer service to law firms. With a dedicated customer service department, these services provide a reliable solution for attorneys who don’t want to miss any important calls. From appointment scheduling to handling urgent inquiries, they ensure seamless communication with clients. The live virtual receptionists are trained professionals who understand the legal industry’s nuances, providing great service while maintaining confidentiality. By outsourcing their phone answering needs, Houston attorneys can focus on their core responsibilities, knowing that their clients’ calls are handled efficiently and professionally. With attorney answering services, Houston lawyers can experience convenience and enhanced client satisfaction.

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Spanish Speaking Answering Services in Houston

In today’s diverse business landscape, Spanish-speaking answering services have emerged as the best thing for seamless communication in Houston. With live agents fluent in Spanish, these services cater to a wide range of industries, including medical facilities. Gone are the days of relying solely on a traditional receptionist; these answering services ensure a prompt and accurate response to every call. They excel in appointment scheduling, understanding the urgency and importance of medical appointments. Offering a personalized touch and language proficiency, Spanish-speaking answering services in Houston are revolutionizing the way businesses handle their communication needs, fostering trust and satisfaction among Spanish-speaking communities.

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HVAC Answering Service in Houston

When it comes to HVAC services, timely communication is vital. That’s why HVAC Answering Services in Houston are gaining popularity. These services offer affordable pricing packages and ensure that every call is answered by a real person. With their expertise in the industry, they understand the importance of urgent calls. Whether it’s a heating emergency during winter or an air conditioning malfunction in the scorching Houston summers, these answering services ensure that no important call goes unanswered. By providing round-the-clock availability and professional assistance, HVAC Answering Services in Houston offer peace of mind to both homeowners and businesses in need of reliable HVAC solutions.

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Small Business Answering Services in Houston

Small businesses in Houston can benefit greatly from inbound call answering services, providing effective ways to handle customer inquiries and improve overall customer satisfaction. These services offer a turnkey solution, ensuring that every call is answered promptly and professionally. By outsourcing this task, small business owners can focus on core operations while ensuring their customers receive excellent service. Answering services for small businesses are especially useful in handling basic questions, such as business hours, product information, or appointment scheduling. With a dedicated team of trained professionals, businesses can enjoy the advantages of a virtual receptionist, enhancing their image and establishing a strong customer service foundation.

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Make no mistake about it — the telephone is still one of the most valuable tools for business owners to have in 2020 and beyond.

If you work in and around the Houston area, there are plenty of answering service professionals that can help your phone use. It will improve your company in a lot of ways.

But what should you know about hiring an answering service?

Here are some steps you should follow when you’re looking for an answering service in Houston.

What Is an Answering Service and How Does It Work?

An answering service refers to a company that will be the first voice people hear when they call your business. They can answer every one of your calls, take after-hours calls, or whatever arrangement works for you.

This screening process keeps your company more productive since you’re not taking the time to field every call. If someone needs to get patched through, the answering service will then route it to your office.

Why Is an Answering Service so Helpful to Medical Practices?

Stellar customer service is important for any company. It becomes even more important when you’re dealing with medical practices in Houston.

Patients are always calling to schedule and reschedule, get emergency help, and seek access to their records. Having friendly and professional customer service is also great from a brand point of view.

How Can I Find the Right Answering Service?

It’s important that you speak to a few answering service companies to decide who you want to hire. There are plenty of listings for answering service professionals in your city.

Choose companies that have well-trained phone attendants. Ask to see the scripts they use and what credentials they have.

Ask if you can hire them on a trial so you can assess how well they work. Once you’ve found a company that is the best, you can then move forward with a contract, or month to month agreement.

Of course, ask how much they charge and compare prices with other answering service companies.

What Should I Do to Make the Most of My Answering Service?

Always make sure you’re upgrading your scripts. When you can customize your scripts, it’ll add more personality and efficiency to your calls.

You know your answering service is doing a good job when your callers assume that they are in office. Audit phone calls and results, and make sure that you’re consistently making changes when you need to.

Asking your callers to take a survey is a helpful way to gauge how well your answering service is working.

Choose the Best Answering Service in Houston

Now that you know what to look for, take your time to find a quality answering service in Houston.

Since Houston is one of the largest metro areas in the country, you might take on a huge call volume. With a professional answering service, you’ll be prepared for whatever calls come your way.

We would be happy to assist you.

Reach out to get quotes on professional answering services.

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Other Houston Call Centers:

Call Center / Answerign Service	Street	City	State	Zip Code	TOLL FREE NUMBER 7	# Employees	Annual Sales	Compare Quotes
COLLIER MANAGEMENT SVC	1233 WEST LOOP S # 950	HOUSTON	TX	77027		18	$1-2.5 MILLION
ANSWERING SERVICE BY SIGNIUS	8915 KNIGHT RD	HOUSTON	TX	77054		18	$1-2.5 MILLION
GEOCONTROL SYSTEMS INC	2900 WOODRIDGE DR # 100	HOUSTON	TX	77087		12	$1-2.5 MILLION
EXPRESS TELECOM SVC	8524 HIGHWAY 6 N	HOUSTON	TX	77095		8	$2.5-5 MILLION
1960 ANSWERING SVC	17030 NANES DR # 212	HOUSTON	TX	77090		16	$1-2.5 MILLION
ANSWER SECRETARY	7035 W TIDWELL RD # M107	HOUSTON	TX	77092		9	$1-2.5 MILLION
ABBY EXECUTIVE SUITES	7500 SAN FELIPE ST # 600	HOUSTON	TX	77063		75	$5-10 MILLION
RITE RESPONSE ANSWERING & CALL	730 NORTH LOOP	HOUSTON	TX	77009		12	$1-2.5 MILLION
WESTPARK COMMUNICATIONS LP	20475 STATE HIGHWAY 249 # 100	HOUSTON	TX	77070	800-248-3238	82	$10-20 MILLION
HOUSTON TELEPHONE	9191 WINKLER DR # F	HOUSTON	TX	77017		10	$1-2.5 MILLION
APOLLO ANSWERING SVC INC	PO BOX 70919	HOUSTON	TX	77270		15	$1-2.5 MILLION
CALL 24	8120 WASHINGTON AVE	HOUSTON	TX	77007		12	$1-2.5 MILLION
HADRIAN CORP	2600 CITADEL PLAZA DR # 150	HOUSTON	TX	77008		27	$2.5-5 MILLION
INTRNTL MULTI SVC AGE	4001 N SHEPHERD DR # 208	HOUSTON	TX	77018		12	$1-2.5 MILLION
HONEST ANSWERING LLC	1137 W BELL ST	HOUSTON	TX	77019		12	$1-2.5 MILLION
PROTOCOL COMMUNICATIONS	1934 W GRAY ST # 340	HOUSTON	TX	77019	866-524-4445	11	$1-2.5 MILLION
ACUITY ANSWERING SVC	9039 KATY FWY # 201	HOUSTON	TX	77024	866-255-7189	15	$1-2.5 MILLION
ANSWER SYSTEMS	9039 KATY FWY # 201	HOUSTON	TX	77024		10	$1-2.5 MILLION
REGOS MANAGEMENT GROUP	3200 SOUTHWEST FWY # 3300	HOUSTON	TX	77027		12	$1-2.5 MILLION
AFFINITY ANSWERING SVC	10622 CHAMBERS ST	HOUSTON	TX	77034		12	$1-2.5 MILLION
CENTRAL MESSAGING	10333 HARWIN DR # 245	HOUSTON	TX	77036	866-409-8561	15	$1-2.5 MILLION
MARTINEZ CONTRACTORS	13902 BEARWOOD RD	HOUSTON	TX	77038		12	$1-2.5 MILLION
SIGNUS ANSWERING SVC	8915 KNIGHT RD	HOUSTON	TX	77054		70	$5-10 MILLION
BAY AREA ANSWERING SVC	1219 BAY AREA BLVD	HOUSTON	TX	77058		11	$1-2.5 MILLION
PARKWAY PAGING INC	8783 S GESSNER RD	HOUSTON	TX	77074		12	$1-2.5 MILLION
GLE ASSOCIATES	3730 KIRBY DR # 100	HOUSTON	TX	77098		12	$1-2.5 MILLION
TTI ANSWERING SVC	PO BOX 300609	HOUSTON	TX	77230		14	$1-2.5 MILLION
DISPATCH CENTRAL/HOUSTON	PO BOX 42589	HOUSTON	TX	77242		12	$1-2.5 MILLION