Find a New York Answering Service


Compare prices and Save! There are approximately 10 answering service companies in New York, NY. These companies answer calls in area codes (718), (347), (212), (917), and (929). Other local service areas include Manhattan, Long Island, Queens, Bronx, and Brooklyn.

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How Much Does an Answering Service Cost in New York, NY?

A New York City answering service will cost around $1.39 a minute or roughly $1.23-$1.60 per call. The price is largely driven by the amount of time agents will need to spend on the phone taking messages. These averages are based on rates from multiple call centers operating in the New York area.

Average Cost of Answering Service in New York City

Service Type Average Cost Low End $ High End $
Cost Per Call $1.23 $0.67 $2.04
Cost Per Minute $1.43 $1.34 $1.65
Cost Per Month $148 $95 $299
Minimum Monthly Base Rate $75 $39 $125
Set Up Fee $50 $0 $140
*Price ranges by overall call volume and average call length

Hiring a New York, NY Answering Service: What’s the Advantage?

If you’re struggling to keep up with your phone calls and it’s impacting your business, you need to consider your options:

  • Hiring an Assistant: You could employ someone, like a secretary, to manage your calls, messages, and appointments. However, for early-stage businesses, the inconsistent workload may not warrant a regular salary or hourly pay. Moreover, the tasks are fairly straightforward, with the biggest challenge being familiarizing oneself with the phone and scheduling software. So, it might feel excessive to pay someone for this role.
  • Risk of Not Addressing the Issue: Neglecting to find a solution means missing out on numerous phone calls and potential clients, especially during times you’re unavailable.

What Type of New York Answering Service Do You Need?

24 HourProperty ManagementBilingualHVAC
Attorney Small BusinessAfter HoursFuneral Homes
Contractors MedicalSmall Business Order Taking
Doctors OfficeDentalChiropractorsLimousine
Real EstateLandscapersAutomated Answering ServiceInsurance Agents
Medicaid Answering ServiceLive Chat Answering ServiceHair SalonsTowing

Answering services can offer numerous benefits to various industries. Here’s a summary of the benefits for each niche:

  1. Medical:

    • Confidentiality and Compliance: Adherence to healthcare regulations like HIPAA ensures patient data is secure.
    • 24/7 Availability: Patients can reach out anytime, especially during emergencies.
    • Appointment Scheduling: Streamlining the process of booking and confirming appointments.
    • Triage Calls: Professionally trained operators can help in prioritizing calls based on urgency.
    • Professional Image: Consistent and courteous interactions improve patient trust and satisfaction.
  2. HVAC (Heating, Ventilation, and Air Conditioning):

    • Emergency Response: Customers can report breakdowns and emergencies anytime.
    • Appointment Management: Efficient scheduling of service, maintenance, and installations.
    • Call Prioritization: Immediate attention to high-priority issues.
    • Professional Representation: Having a dedicated line improves business image and trust among clients.
    • After-Hours Support: Continuous availability for customers even outside regular business hours.
  3. Attorneys:

    • Client Intake: Efficiently handling potential new clients and gathering preliminary information.
    • Confidentiality: Ensuring client-attorney privilege is maintained in every interaction.
    • Appointment Management: Organizing consultations, court dates, and meetings.
    • 24/7 Availability: Legal emergencies and concerns don’t always arise during business hours.
    • Professional Presentation: Elevating the firm’s image by offering consistent, prompt, and courteous responses.
  4. Property Management:

    • Emergency Handling: Immediate response to property-related emergencies like leaks, security breaches, etc.
    • Tenant Communications: Streamlined communication with tenants for concerns, complaints, and queries.
    • Maintenance Scheduling: Coordinating repairs, inspections, and other service visits.
    • 24/7 Support: Constant availability to handle tenant and property owner needs.
    • Professional Representation: Portraying a consistent and organized image to tenants and property owners.
  5. Financial Industry:

    • Client Service: Efficiently handle inquiries, concerns, and service requests.
    • Security and Compliance: Ensuring strict adherence to financial regulations and safeguarding sensitive data.
    • Appointment Scheduling: Organizing client meetings, consultations, and reviews.
    • 24/7 Support: Financial concerns can arise anytime, requiring immediate attention.
    • Professional Image: Offering consistent, knowledgeable, and prompt responses to maintain and enhance trust.
  6. Small Businesses:

    • Cost-Effective: A dedicated receptionist might not be feasible; an answering service can fill the gap affordably.
    • Enhanced Availability: Ensuring customers can reach the business anytime.
    • Professional Image: Portraying a bigger, more established business image.
    • Focus on Core Tasks: Owners and staff can focus on primary business operations without being distracted by incoming calls.
    • Customer Satisfaction: Immediate and courteous responses can significantly improve customer relationships.

New York NY Answering Service

From supporting lawyers to a NY medical answering service for doctors, regardless of the industry, answering services can significantly improve customer experience, optimize operations, and ensure continuous availability.

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Best New York Answering Service Companies

Compare prices on some of these reliable answering service companies located in NYC.

Medical Answering Services
445 W 45th St, New York, NY 10036

Message Plus Answering Service
7 Elk St, New York, NY 10007

Belles Receptionists & Answering Service
227 E 56th St, New York, NY 10022

New York Answering Service Pros
42 Walker St, New York, NY 10013

Doctors Telecom Answering Services
204 E 77th St, New York, NY 10075


Stat Medical Answering Services
209 E 81st St # 1B, New York, NY 10028

Answer One
7014 13th Ave, Brooklyn, NY 11228

Signius Communications
445 W 45th St, New York, NY 10036

Aardvark Answering Services
1501 Broadway, New York, NY 10036

Continental Answering Services
250 W 54th St #800, New York, NY 10019

The Most Effective Solution

An answering service can address your communication challenges:

  • 24/7 Professional Availability: This service ensures your business appears accessible around the clock, allowing customers to always speak to a person. Trained call agents will handle clients professionally, adapting to various business needs effectively.
  • Cost-Effective Solution: Answering centers typically offer pricing based on call volume, making it an affordable option for startups or businesses with fluctuating call rates. You only pay more when your calls increase.

Interested in Learning More?

Does a New York, NY answering service sound like something that could benefit your business? If you’re not sure, there’s no harm in doing a little research to see if it would be a viable option for your business.

Explore our site to learn more about answering services, how they work, and where to find them.

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Note: New business start ups may also need information on New York public utilities to get a new phone service started.

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