Find a Honolulu, HI Answering Service

For Medical, Legal, Contractors, and Small Businesses

Everything you need to find a quality telephone answering service in Honolulu, HI. Compare prices, read reviews, and discover the latest trends from companies in your area.


Welcome to our comprehensive guide on choosing the ideal answering service for your business in Honolulu, Hawaii (HI). We understand the challenges of running a business in the bustling city of Honolulu. You need a reliable answering service that not only understands your community but also represents your brand seamlessly. In this article, we’ll delve into the intricacies of selecting the right answering service, providing you with detailed comparisons, pricing insights, and an array of valuable tips.

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How Much Does an Answering Service Cost in Honolulu, HI?

When you’re seeking an answering service in Honolulu, the cost is naturally a major consideration. We’ve broken down the pricing structures to give you a clear understanding of what to expect. Keep in mind that pricing can vary based on factors such as the volume of calls, the range of services, and the provider’s reputation.

Per Call Pricing

Many providers offer a per-call pricing model. On average, you might expect to pay anywhere from $1 to $3 per call. This can be a cost-effective option if your call volume is relatively low.

Monthly Plans

Monthly plans are often tailored to suit your business needs. Basic plans might start at around $100 per month, offering a set number of calls. More comprehensive plans with additional features could range from $300 to $600 per month.

Additional Fees

Be cautious of hidden fees that can quickly inflate your bill. Look out for charges related to transferring calls, forwarding messages, or exceeding call limits. Our guide highlights providers with transparent pricing structures, helping you avoid unpleasant surprises.

Best Honolulu Answering Service Companies (50 Mile Radius)

Voice Mail Hawaii

1360 S Beretania St # 301, Honolulu, HI 96814

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Atek Services LLC

7459 Kekaa St, Honolulu, HI 96825

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C & J Telecommunications

1466 Liliha St, Honolulu, HI 96817

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Relay Hawaii

420 Waiakamilo Rd #405, Honolulu, HI 96817

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What Type of Honolulu, HI Answering Service Do You Need?

24 HourProperty ManagementBilingualHVAC
Attorney Small BusinessAfter HoursFuneral Homes
Contractors MedicalSmall Business Order Taking
Doctors OfficeDentalChiropractorsLimousine
Real EstateLandscapersAutomated Answering ServiceInsurance Agents
Medicaid Answering ServiceLive Chat Answering ServiceHair SalonsTowing

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How to Choose the Right Answering Service Company in Honolulu, HI

Choosing the right answering service can make a significant difference in your business operations. Here’s a step-by-step guide to help you make an informed decision:

Assess Your Needs

Before diving into the options, it’s crucial to understand your call requirements. Evaluate the volume of calls you anticipate, the nature of those calls (whether they’re appointment bookings or general inquiries), and any specialized features you might need, like bilingual support or appointment setting. This assessment lays the foundation for finding an answering service that truly aligns with your business demands.

Research Local Providers

When exploring answering service providers, prioritize those with a local presence in Honolulu. Local providers are often well-versed in the city’s unique business landscape and customer expectations. Their familiarity with the Honolulu environment can enhance customer interactions, making them more relatable and effective representatives of your brand.

Check Reviews and Testimonials

Real-world experiences speak volumes. Delve into reviews and testimonials from businesses that have already utilized these answering services. Their insights provide a glimpse into the provider’s strengths and potential areas for improvement. A comprehensive guide like ours includes these perspectives, enabling you to make an informed decision based on others’ experiences.

Compare Features

Not all answering services are created equal. Compare the features offered by different providers. Look for offerings like 24/7 availability to ensure round-the-clock support, call forwarding for seamless connectivity, efficient message taking, and multilingual support to cater to a diverse clientele. This comparison helps you pinpoint the provider whose features best align with your business requirements.

Transparent Pricing

Hidden fees can quickly turn a promising service into a financial burden. Opt for providers that offer transparent pricing structures. Our guide highlights those providers, ensuring that you have a clear understanding of the costs involved. This transparency helps you budget accurately and avoid unpleasant surprises down the road.

Trial Period

Reputable answering service companies often offer trial periods. These trials allow you to experience the service firsthand and evaluate its effectiveness for your business. Take advantage of these trial periods to gauge the service’s compatibility with your unique needs before committing to a long-term arrangement.

Security Measures

Protecting customer data is paramount. Inquire about the security measures each provider has in place to safeguard sensitive information shared during customer interactions. Robust security protocols demonstrate a commitment to privacy and instill confidence in your customers that their data is handled with care.


As your business flourishes, so might your call volume. Choose an answering service that can seamlessly accommodate your growth without causing disruptions. Scalability ensures that you won’t outgrow your chosen service too quickly, saving you the hassle of transitioning to a new provider.

Customer Service

Just as exceptional customer service is essential for your business, the same applies to the answering service you choose. Assess the provider’s reputation for customer support. Representatives should be courteous, professional, and responsive, mirroring the level of service you aim to provide to your own customers.

Contract Terms

Reading the fine print is non-negotiable. Thoroughly review the contract terms before signing. Look for any commitments, cancellation clauses, or terms that might not align with your business’s growth trajectory. This step ensures that your partnership with the answering service is built on mutually beneficial terms.

Average Cost of Answering Service in Honolulu, HI

Service Type Average Cost Low End $ High End $
Cost Per Call $0.82 $0.67 $2.04
Cost Per Minute $1.43 $1.27 $1.65
Cost Per Month $79 $68 $299
Minimum Monthly Base Rate $35 $25 $110
Set Up Fee $50 $0 $100
*Price ranges by overall call volume and average call length

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The Benefits of Hiring an Answering Service in Honolulu, HI

Hiring an answering service in Honolulu, HI, can offer a wide range of benefits for businesses, both large and small, operating in this vibrant and diverse city. While some of these advantages may apply to answering services in general, there are specific reasons why choosing one in Honolulu can be particularly advantageous:

  1. Local Expertise: A Honolulu-based answering service has a deep understanding of the local culture, customs, and business environment. They can provide a more personalized experience for your clients by using local knowledge to enhance customer interactions.

  2. Time Zone Advantage: Honolulu operates in the Hawaii-Aleutian Time Zone, which is several hours behind the mainland U.S. If your business serves clients in different time zones, a Honolulu answering service can help extend your availability, ensuring that customers from the mainland can reach you during their business hours.

  3. Multilingual Support: Honolulu is a diverse city with a rich blend of cultures and languages. A local answering service can offer multilingual support to cater to the diverse needs of your customers, making your business more accessible to a broader audience.

  4. Disaster Preparedness: Hawaii is prone to natural disasters such as hurricanes and earthquakes. A local answering service is likely to have robust disaster preparedness plans in place, ensuring continuity of service even during challenging times.

  5. Enhanced Customer Service: The warm and friendly Hawaiian hospitality is well-known, and a Honolulu-based answering service can embody this spirit in your customer interactions. They can provide a welcoming and hospitable tone that resonates with the Aloha spirit, which can contribute to improved customer satisfaction.

  6. Cost Savings: Outsourcing your call answering needs to a local service can often be more cost-effective than hiring and maintaining an in-house team. You can save on expenses related to salaries, benefits, training, and equipment.

  7. Scalability: Honolulu is a dynamic business hub, and your business may experience fluctuations in call volume. An answering service can easily scale its services up or down based on your needs, ensuring you pay only for what you use.

  8. Focus on Core Activities: By entrusting your phone answering responsibilities to a professional service, you free up your staff to focus on core business activities, such as sales, product development, or customer service improvements.

  9. Improved Work-Life Balance: If you’re a small business owner or entrepreneur in Honolulu, having an answering service can significantly improve your work-life balance. You can enjoy time off without worrying about missing important calls.

  10. Legal and Regulatory Compliance: Hawaii, like many states, has specific regulations governing telephone communications. A local answering service is likely to be well-versed in these regulations and can help ensure your business remains in compliance.

  11. 24/7 Availability: Whether you operate a local retail store or an e-commerce business, having an answering service available 24/7 can ensure that customers can reach you at any time, increasing customer satisfaction and loyalty.

In summary, hiring an answering service in Honolulu, HI, can provide you with the unique advantages of local expertise, multilingual support, and a deep understanding of the local culture. It can also help your business navigate the time zone difference effectively, offer cost savings, and improve customer service, all while allowing you to focus on your core business activities and ensuring you remain compliant with local regulations.

Navigating the world of answering service providers in Honolulu, HI, doesn’t have to be a headache. Our guide is your trusted companion, offering you a clear path to finding the perfect fit for your business. We’ve taken the confusion out of the equation, focusing on real providers, real reviews, and real pricing. With our assistance, you can enhance your customer service, streamline your operations, and stand out in Honolulu’s dynamic business landscape.



How quickly can I set up an answering service for my business in Honolulu?

Setting up an answering service can vary based on the provider and your specific requirements. Some providers offer quick setups within a day or two, while others might take a bit longer to tailor their services to your needs.

Can an answering service handle appointment scheduling for my business?

Absolutely. Many answering services offer appointment scheduling as part of their features. Make sure to discuss this requirement with potential providers to ensure they can meet your needs.

Are there any local answering service providers in Honolulu that offer bilingual support?

Yes, there are answering service providers in Honolulu that offer bilingual support. Our guide highlights such providers, making it easier for you to find the right fit.

What happens if the call volume exceeds my plan’s limit?

If you anticipate fluctuations in call volume, it’s wise to choose a plan that offers some flexibility. Some providers might charge extra for exceeding call limits, while others might offer options to upgrade temporarily.

How can I trust the testimonials provided in your guide?

We take transparency seriously. The testimonials in our guide are sourced from real businesses that have used these answering services in Honolulu. These insights provide valuable perspectives on the quality of service each provider offers.

Can I customize the script used by the answering service for my business?

Yes, many answering service providers allow you to customize the script according to your brand’s tone and requirements. This ensures that the service aligns perfectly with your business image.

Do these answering services integrate with customer relationship management (CRM) systems?

Some answering service providers offer integrations with popular CRM systems. If CRM integration is crucial for your business, inquire about this feature when evaluating providers.

Can I switch to a different plan or provider if my business needs change?

Yes, flexibility is essential. Most providers offer options to switch plans or providers if your business requirements change. However, be aware of any contractual obligations that might impact your ability to switch.

Are there any additional charges for holiday or weekend call coverage?

Holiday and weekend coverage might incur additional charges with some providers. Others might include this as part of their standard pricing. Be sure to clarify this aspect during your discussions with potential providers.

How can I be sure that the answering service will represent my brand accurately?

Reputable answering service providers take the time to understand your brand and its values. They often provide guidelines or scripts to ensure consistent representation. Choosing a local provider can also help ensure a better understanding of your community and clientele.


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