Best Orlando Answering Service
Reviews Of Top Companies And Alternatives
Compare prices and Save! Review suppliers with this comprehensive directory of Orlando call centers and options to compare costs for multiple suppliers. These companies answer calls in Florida area codes (407) & (321). Other local service areas include Winter Park, Kissimmee, Pine Hills, and Ovideo. If starting a new business you may also need information from the City of Orlando Website to get info on phone service or business licensing.
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Best Answering Service Companies in Orlando (within 18 miles)
6314 Kingspointe Parkway, Suite 1, Orlando, FL 32819
The Phone Nanny, LLC
13549 Lake Vining Dr, Orlando, FL 32821
iCallJame – 24 Hour Telephone Answering Service
2750 Taylor Ave, Suite # A-32, Orlando, FL 32806
How Much Does an Answering Service Cost in Orlando, FL?
An Orlando answering service will cost around $0.85 a minute to $1.41 per call. The price is largely driven by the amount of time agents will need to spend on the phone taking messages. These averages are based on rates from multiple call centers operating in the Florida area.
What Type of Orlando Answering Service Do You Need?
If you run a small business in Orlando, FL, an answering service may improve productivity. Ask these questions before choosing an answering service in Orlando.
60 percent of customers prefer to contact small businesses via a phone call.
As a business owner, one thing you shouldn’t have to worry about is managing your incoming and outgoing calls. That’s because an answering service handles all calls on your behalf, including incoming client calls and customer service calls. That way, you can focus on more important aspects of your business, while an answering service manages your calls.
It’s no question that answering services are crucial, especially for small businesses experiencing rapid growth. The problem most business owners face when looking for answering services is finding one that fits their budget and business needs.
Finding an answering service in Orlando and the country isn’t too difficult, but only a handful are worth your hard-earned cash. One way to ensure that you settle for the right answering service is by asking the right questions.
If you’re looking for an answering service in Orlando, then read on to find out some essential questions to ask before settling for one.
1. Does Your Answering Service Have a Schedule?
Lots of answering services operate every day of the week, twenty-four hours a day. However, don’t be surprised to find answering services that don’t operate 24/7. If you get such companies, then it’s important to inquire about their availability and schedule.
That way, you can tell whether the service will be available when you need it most. Also, ask about after-hour services for when you close business, like during weekends, holidays, and the likes. If the company’s schedule fits yours, then you can be comfortable with the answering service.
2. How’s Your Business Portfolio?
Asking about the service’s portfolio will give you an idea of the type of industries the company has dealt with before. You can then know whether they’ve worked with other businesses in your niche. If they’ve worked with a couple of businesses in your industry, then they are more likely to suit you well.
The more an answering service works with companies along your line of business, the better their understanding of your communication needs. An answering service’s portfolio also speaks volumes about their experience in the field. We’re not dismissing newer answering service companies, but most new companies lack the know-how and technical capability to handle your calls properly.
3. How Many Receptionists Does Your Center Have?
Receptionists are the actual people who will be receiving the calls on your company’s behalf. Depending on the size of your company, the answering company might need a significant number of reps to comfortable handle all your company’s calls.
Be on the lookout for “one call’ answering services because such companies have enough reps to answer calls when they ring the first time. That way, your clients, customers, or business partners don’t have to stay on hold for long whenever they call.
However, you shouldn’t take the company’s word about their “one call” capability. Instead, ask for the actual number of reps because numbers never lie.
4. Where Are Your Services Located?
The location of the answering service is crucial in managing your company’s communication. Depending on your needs, it may be a good idea to steer clear from offshore answering services. Although many offshore services are reliable, your callers might have a hard time understanding the different accents, which can be frustrating.
An offshore service may also not paint the right picture for your company because they understand the language but maybe not the culture. They might not know some basic terms, standard with answering services in the country.
There’s also the issue of time zone difference that you should keep in mind. If your time zones don’t align, then the disparity between working hours will hurt your company’s communication.
It’s best if you find an answering service in Florida, or at the very least in the US. You might regret settling for an offshore answering service later, even if they’re cheaper.
5. Do You Have a Quality Assurance Process?
No answering service company will admit that their services are subpar, even if they are well aware of it. You can’t risk letting a shoddy company handle your calls; you’re better off receiving the calls yourself.
You need to ask the question above if you want to know more about the company’s quality of service. Once you get an answer, don’t take their word for it; also, do some digging on your own. Start with checking some online reviews and see what previous clients have to say about the service.
Apart from reviews, you can also ask for testimonials to give you even more insight into the company’s service quality. If you aren’t satisfied, you can always ask for a demonstration to be sure you’re in the right hands.
6. Are Your Answering Services Contract-Binding?
Some answering services may want a full-year commitment, but most companies have a monthly subscription plan. Before you sign any papers, ensure you firmly understand the terms of service so that you aren’t locked in a contract.
If you’re not willing to sign a contractual deal, then ensure that the services aren’t contract-binding. In most companies, you must give a 30-day notice before you opt-out of their services.
7. How Much Do Your Services Cost?
You can’t ignore the elephant in the room, and that’s how much the services will cost. Though you’d naturally want the lowest possible price, cost shouldn’t be your primary determinant when picking an answering service. Instead, you want a service that can meet all your business communication needs at a reasonable price.
Ask the Right Questions to Get the Right Answering Service in Orlando
If you need the right answering service in Orlando for your company, then it’s just a few questions away. These questions will help you gauge the professionalism and ability of the answering service in question. Lastly, remember to explore all your options before settling on an answering service.
If you need an answering service for your business communication needs, then get a quote today, and we’ll find the perfect one for you.