Compare prices and Save! There are approximately 7 answering service companies in Philadelphia, PA. These companies answer calls in area codes (215), and (267). Other local service areas include Camden, Cherry Hill, Upper Darby, Levittown, and Wayne. You may also need information on Philadelphia public utilities to get a new phone service started. Review suppliers with this comprehensive directory and find the best call center prices in Philadelphia and save.

Philadelphia Based Answering Service Companies

Access Philly
1530 Locust St, Philadelphia, PA 19102

Live Answering Service Network
2037 Chestnut St, Philadelphia, PA 19103

800 We Answer
6435 Castor Ave, Philadelphia, PA 19149

Arrow Answering Dispatch
8125 Frankford Ave, Philadelphia, PA 19136

Doctors Switchboard
1802 Callowhill St, Philadelphia, PA 19130

Eastern Answering Service
40 E Baltimore Ave, Lansdowne, PA 19050

Towne Answering Service
208 N Main St, Souderton, PA 18964

How Much Does an Answering Service Cost in Philadelphia, PA?

A Philadelphia answering service will cost around $1.41 a minute to $1.20 per call. The price is largely driven by the amount of time agents will need to spend on the phone taking messages. These averages are based on rates from multiple call centers operating in the Philadelphia area.

What Type of Philadelphia Answering Service Do You Need?

24 Hour	Property Management	Bilingual	HVAC
Attorney	Small Business	After Hours	Funeral Homes
Contractors	Medical	Small Business	Order Taking
Doctors Office	Dental	Chiropractors	Limousine
Real Estate	Landscapers	Automated Answering Service	Insurance Agents
Medicaid Answering Service	Live Chat Answering Service	Hair Salons	Towing

Pros and Cons of Outsourcing to a Philadelphia Answering Service

Outsourcing to a Philadelphia answering service can be a useful strategy for a business looking to improve its customer service capabilities, productivity, and overall efficiency. However, like any business decision, it comes with its own set of pros and cons that should be carefully considered.

Pros of Outsourcing to a Philadelphia Answering Service

1. 24/7 Availability: One of the significant advantages of outsourcing to an answering service is that it ensures your customers can reach you at any time, day or night. This round-the-clock availability can significantly enhance customer service and satisfaction.
2. Cost-Efficiency: Hiring, training, and maintaining a full-time, in-house receptionist or customer service team can be costly. Outsourcing to an answering service can be a more cost-effective option, as you only pay for the service you need.
3. Professionalism: An established Philadelphia answering service will have well-trained professionals who know how to handle different types of calls and customer inquiries. This ensures a high level of professionalism in every customer interaction.
4. Bilingual Support: Many answering services offer bilingual or multilingual support, which can be an advantage in today’s globalized market.
5. Local Presence: If your business is located in or serves customers in the Philadelphia area, an answering service based in the same region can add a local touch to your customer interactions, which can enhance customer relations.

Cons of Outsourcing to a Philadelphia Answering Service

1. Loss of Control: When you outsource your customer service to an external agency, you lose some control over how customer interactions are handled. This could potentially lead to discrepancies in service quality.
2. Privacy Concerns: Outsourcing involves sharing customer data with a third-party agency, which can pose privacy and security risks if not managed properly.
3. Impersonal Service: While answering services can handle a high volume of calls, they may not provide the personalized service that some customers prefer. This could potentially impact customer relationships.
4. Potential for Miscommunication: If the answering service staff is not fully familiar with your products or services, there may be potential for miscommunication, which could lead to customer dissatisfaction.
5. Training and Onboarding Time: It can take time to train the answering service to handle your calls in the way you prefer and to understand your products or services. This initial time investment can slow down the process of getting started.

Outsourcing to a Philadelphia answering service can offer many benefits, such as improved availability, cost savings, and professional customer interactions. However, it’s essential to consider potential downsides such as loss of control, privacy concerns, potential for impersonal service, risk of miscommunication, and the time required for training and onboarding. By carefully considering these factors, businesses can make an informed decision about whether outsourcing to an answering service is the right move for them.

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The Top Answering Service Companies in Philadelphia, PA

As a bustling hub for both established companies and promising startups, Philadelphia, Pennsylvania offers an abundance of answering service companies catering to a variety of businesses. With 24/7 live answering services, free trials, and affordable pricing, these firms help businesses manage high call volumes efficiently without any hidden costs or additional fees. In this article, we explore some of the best answering service companies in Philadelphia that are excellent for small businesses.

1. AnswerConnect

AnswerConnect has become a go-to choice for many businesses in Philadelphia due to its comprehensive package. They offer a free trial to let businesses experience the quality of their service first hand. AnswerConnect is a live answering service that is operational 24/7. It also provides virtual receptionist services, order processing, and appointment scheduling, making it a well-rounded solution for businesses of all sizes, including small businesses. The firm operates on a flat rate basis and transparently lists the number of calls included in each package, ensuring that there are no surprises or additional fees.

2. AnswerNet

Another excellent option in the Philadelphia area is AnswerNet. They provide a multitude of services, including live answering service, email reading and response, virtual receptionist services, and disaster recovery. A unique feature of AnswerNet is that they offer specialized plans for businesses with high call volume. This feature enables companies to handle massive call influxes without compromising their service quality. While AnswerNet does not offer a free trial, their services are highly rated and reasonably priced.

3. PATLive

PATLive has been serving businesses in Philadelphia for over three decades. They offer live answering services, automated answering services, and virtual receptionist services. They handle a high number of calls efficiently, and their services include order processing, lead collection, and appointment scheduling. PATLive offers a 14-day free trial to potential clients, allowing them to test out the service before making a commitment. Pricing is based on a flat rate with no hidden charges.

4. HelloSage

HelloSage is a Philadelphia-based answering service that caters specifically to small businesses. With their budget-friendly flat rate pricing and no additional fees, HelloSage has gained popularity among startups and small enterprises. They offer a free trial for businesses interested in trying out their live answering service. HelloSage can handle a high call volume, ensuring no calls go unanswered. Their services also include appointment scheduling and customer support.

5. TeleDirect

TeleDirect is known for its reliable and efficient call center services. It provides 24/7 live answering services and handles an impressive number of calls daily. TeleDirect offers a free trial for new customers and a flat rate pricing scheme with no additional fees. Their services are tailored to suit the needs of small businesses, and they can efficiently manage high call volumes. Their suite of services includes reservation services, order taking, and bilingual services.

In summary, Philadelphia, PA, is rich with high-quality answering service companies that offer a variety of solutions tailored to fit small businesses. From live answering services, handling high call volumes to offering free trials and flat rate pricing with no additional fees, these firms have demonstrated their commitment to their clients’ success. It’s crucial for businesses to evaluate their needs and the services offered by these companies to identify the best match for their unique requirements.

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